Axis P5532 User Manual page 45

Lower frame rate than expected
Why do I not get 30 frames per second? See the section General performance considerations, on page 50.
Image degeneration
The Status indicator LED is flashing red and the camera is inaccessible
A firmware upgrade has been inter-
rupted or the firmware has otherwise
been damaged
No images displayed on web page
Problem with AXIS Media Control.
(Internet Explorer only)
Installation of additional ActiveX com-
ponent restricted or prohibited
Video/Image problems, general
Image too dark or too light
Missing images in uploads
Slow image update
Poor performance
Poor quality snapshot images
Screen incorrectly configured on your
workstation
Overlay/Privacy mask is not displayed
Incorrect size or location of overlay or
privacy mask.
Browser freezes
Netscape 7.x or Mozilla 1.4 (or later)
can sometimes freeze on a slow com-
puter
Problems uploading files
Limited space
Motion Detection triggers unexpectedly
Changes in luminance
No audio
Incorrect setup
No audio or
very poor audio quality
Audio volume too low/high
Volume settings incorrect
Poor audio quality
CPU overloaded
Unsynchronized audio and video
Reduce number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the system administrator that there is enough bandwidth available. See also the
online help.
Check in the AMC Control Panel (H.264 tab) that video processing is set to Decode all frames
possible.
Lower the image resolution.
Decrease the GOV length, see the online help for more information.
See Emergency Recovery Procedure, on page 42.
To enable the updating of video images in Internet Explorer, set your browser to allow ActiveX
controls. Also, make sure that AXIS Media Control is installed on your workstation.
Configure your camera to use a Java applet for updating the video images under
Live View Config > Layout > Default Viewer for Internet Explorer. See the online help for more
information.
Check the video image settings. See the online help on Video Stream and Camera Settings.
This can occur when trying to use a larger image buffer than is actually available. Try lowering
the frame rate or the upload period.
Configuring pre-buffers, motion detection, high-resolution images, or high frame rates, will
affect the performance of the camera.
Poor performance may be caused by heavy network traffic, multiple users accessing the unit,
low performance clients, use of features such as motion detection, event handling and image
rotation other than 180 degrees.
In Display Properties, configure your screen to show at least 65000 colors, that is, at least
16-bit. Using only 16 or 256 colors will produce dithering artifacts in the image.
The overlay or privacy mask may have been positioned incorrectly or may be too large. Refer to
Overlay Image Settings in the online help for more information.
Lower the image resolution.
There is only limited space available for the upload of your own files. Try deleting existing files
to free up space.
Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighting, motion detection may be triggered mistakenly. Lower the sensi-
tivity setting to avoid problems with luminance.
Check the sound card in the PC. Ensure that the mute button is not pressed and the volume set-
tings are correct.
Check that the correct Audio Input source is selected under Setup > Audio > Source. Select
Microphone for the internal microphone or for a connected external microphone. Select Line for
a connected line in source.
The volume of the microphone is either too high or too low. Change the volume for the micro-
phone in the toolbar on the Live View page.
Reduce the number of listeners and viewers and decrease the image resolution and compres-
sion.
It is recommended that the camera's time setting is synchronized with an NTP Server. This is
enabled under System Options > Date & Time.
45
AXIS P5532/AXIS P5534 - Troubleshooting