Polycom VVX 101 Quick User Manual

Polycom VVX 101 Business Media
Phone
Quick User Guide
For phones running Polycom UC Software
4.1.4 or later
Basic phone features customizing your
phone
Applies to phones running SIP 3.0.2. or later
For detailed information please consult the
Star2Star Phone and Features Guide,
available for view/download via the
Star2Star Knowledge Base at:
https://support.star2star.com
Copyright © 2016, Star2Star Communications, LLC. All rights reserved. Star2Star is a registered Trademark of Star2Star Communications.
PHONE LAYOUT
MAKING A CALL
You may only have one active call in
progress on your phone.
You may use the handset, speakerphone, or
headset for calls. During a call, you can
change modes by picking up the handset, or
by pressing or .
To place a call:
Do one of the following:
Pick up the handset, press or , enter
the phone number, and press Send.
Enter the phone number, press Dial and
pick up the handset, or press .
From the Lines screen, press the Line key,
Star2Star Polycom VVX 101 Quick User Guide Star2Star Polycom VVX 101 Quick User Guide
enter the phone number, and select
Send.
From the Home screen, select Call,
enter the phone number, and press Dial.
Select a Favorite from the Home screen
Directory (Dirs).
Select a contact from the Recent Calls
list in Directory (Dirs) and
select Dial.
Select a contact from the Contact
Directory and select Dial.
ANSWERING A CALL
You may answer calls using the handset,
speakerphone or a headset.
To answer a call:
Do one of the following:
To answer with the speakerphone, press
or press Answer (Ans) soft key.
To answer with the handset, pick up the
handset.
To answer with a headset, press .
ENDING A CALL
You may only end active calls. To end a held
call, you must resume the call first.
To end an active call:
Replace the handset in the cradle, press
or or press the End soft key.
To end a held call:
Highlight the held call and press the
Resume (Res) soft key.
Press the End soft key.
HOLD AND RESUME CALLS
You may have multiple calls on hold and
resume a call at any time.
To hold a call:
Highlight the call and press the Hold soft
key. The caller on hold will hear Music or
Message on hold if enabled on your system.
To resume a call
Highlight the call and press the
Resume (Res) soft key.
TRANSFER CALLS
You may transfer calls to any
contact and choose the way to
transfer the call.
To transfer a call:
Press and hold the Transfer (Tsfr)
soft key.
Choose Blind or Semi-Attended.
Dial a number or choose a contact.
If you chose Blind, the call is
transferred immediately.
If you chose Semi-Attended,
press the Transfer (Tsfr)
soft key after speaking with
your contact.
FORWARD CALLS
You can forward an incoming call to
a contact or forward all incoming
calls to a contact.
To forward an incoming call:
On the Incoming Call screen,
press the Forward (Fwd) soft key.
Enter your contact's number and
select Forward (Fwd).
To forward all incoming calls:
On the Home screen, select
Forward (Fwd).
If you have more than one line,
select a line.
Choose either Always, No Answer,
or Busy.
Enter a contact's number, and select Enable
(Enbl).
If you chose No Answer, you can enter the
number of rings before the call is forwarded.
To disable call forwarding:
On the Home screen, select Forward or
on the Idle Screen, press the Fwd soft
key.
If you have more than one line, select a line.
Choose your forwarding type and select
Disable (Dsbl).
1