Table of Contents
Related Manuals for Lucent Technologies Spirit 1224
Summary of Contents for Lucent Technologies Spirit 1224
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Page 1: Communications System
SPIRIT Communications System SPIRIT Attendant User’s Guide Lucent Technologies— formerly the communications systems and technology units of AT&T Lucent Technologies Bell Labs Innovations ® 518-453-710 106449697 Issue 1 April, 1991... - Page 2 © 1991 AT&T All Rights Reserved Printed in U.S.A. Trademarks SPIRIT is a registered trademark of Lucent Technologies. NOTICE The information in this document is subject to change without notice. Lucent Technologies assumes no responsibility for any errors that may appear in this document. Intellectual property related to this product (including trademarks) and registered to AT&T Corporation has been transferred to Lucent Technologies Incorporated.
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Page 3: Table Of Contents
Contents Section 1: Overview Introduction The SPIRIT Attendant Section 2: Changing the Current Settings Changing the Current Settings Section 3: Troubleshooting Troubleshooting Index I n d e x IN-1... - Page 4 List of Tables Table SPIRIT Attendant Front Panel Lights Setup Switches Calls Per Hour Table Incoming Lines Table Reference Table for Changing Settings Time Allocations for Recorded Announcements Call Processing Options Page 2-13...
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Page 5: List Of Figures
List of Figures Figure Immediate and Backup CaIl Handling Front View of the SPIRIT Attendant Back View of the SPIRIT Attendant Page... -
Page 6: Section 1: Overview
Section 1: Overview... -
Page 7: Introduction
Introduction This User’s Guide explains how the SPIRIT Attendant works and how to change initial settings. To use the SPIRIT Attendant: Consult the SPIRIT Attendant Planning Configurator Form that your AT&T representative completed for your SPIRIT system. Have the SPIRIT Attendant installed by an AT&T-authorized technician who has administered a station port on the control unit for each SPIRIT Attendant. -
Page 8: The Spirit Attendant
The SPIRIT Attendant The SPIRIT Attendant answers incoming calls on designated lines with a prerecorded message and directs the calls to the appropriate extension in your SPIRIT Communications System. The SPIRIT Attendant can help your business by answering calls immediately or after a delay to assist a busy receptionist. It can also answer calls when your company is closed for holidays and weekends, and after normal business hours. - Page 9 Day and Night You can choose from two different announcements (day or night) to play to Announcements callers when the SPIRIT Attendant answers incoming calls. Both the day announcement and the night announcement can direct calls to up to nine different routes (1 through 9, 0 is reserved for the receptionist).
- Page 10 FIGURE 1-1 Immediate and Backup Call Handling. Call Transfer In the SPIRIT system, all calls handled by the SPIRIT Attendant are blind transfers. In a blind transfer, the SPIRIT system after the SPIRIT Attendant transfers the caller to the route or extension number dialed.
- Page 11 NOTE: Hold Announcement Informs callers to hold until the call transfer is completed. Because unanswered calls return to the SPIRIT Attendant, you must include information about what to do if the call transfer fails. Example: greeting again, please dial zero for assistance.” Receptionist The receptionist answers calls that cannot be handled entirely by the SPIRIT Attendant.
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Page 12: Spirit Attendant Front Panel Lights
The batteryis fully charged after 18 hours of continuous ac powered operation. FIGURE 1-2 Front View of the SPIRIT Attendant. The SPIRIT Attendant TABLE 1-1 SPIRIT Attendant Front Panel Lights. Power Battery Light Light Battery charging Battery fully charged Unit operating on battery power Unit not operating;... - Page 13 AT&T reset setup 10VAC FIGURE 1-3 Back View of the SPIRIT Attendant. Refer to Figure 1-3 for a diagram of the back of the SPIRIT Attendant unit and to the following paragraphs for its description. reset This recessed button resets the SPIRIT Attendant. See “Troubleshooting” for details.
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Page 14: Setup Switches
TABLE 1-2 Setup Switches. The SPIRIT Attendant On (Down) Switch Recorded announcements are retained up to three hours during a power outage Routes and other programming parameters are retained during a power outage The SPIRIT Attendant continues to answer calls during a power outage Not Used CAUTION: Before disconnecting ac power from the SPIRIT... -
Page 15: Calls Per Hour Table
Number of Attendants If you use the SPIRIT Attendant only for backup call handling or after hours, you need only one Attendant unless call traffic is heavy, as shown in Table 1-3. When call traffic is heavy, the number of SPIRIT Attendants required depends on the number of calls you receive during peak hours. -
Page 16: Changing The Current Settings
Section 2: Changing the Current Settings... - Page 17 Changing the Current Settings Confirmation and Error Tones When you program a feature correctly, you hear a two-beep confirmation tone. On-Site Programming Remote Programming You may need to change one or more of the current settings for the SPIRIT Attendant if, for example, your business hours change or you need to reset the clock for daylight saving time.
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Page 18: Reference Table For Changing Settings
Reference Table for Table 2-1 shows you where to find the appropriate information in this section. Changing Settings TABLE 2-1 Reference Table for Changing Settings. Changing the Authorized Caller Code Changing the Current Settings In case of Office closings and holidays Unexpected closings and extended business hours Daylight saving time... - Page 19 Setting the Current Day, Date, and Time Dial 6 followed by the new authorized caller code you have chosen. Dial #. Enter followed by the new authorized caller code again. Dial # to confirm the new authorized caller code. The two-beep confirmation tone sounds. Continue programming or exit authorized caller mode by dialing NOTE: If you have more than one SPIRIT Attendant, you must follow...
- Page 20 Changing Your The SPIRIT Attendant maintains an opening and closing time for each day of the Business Hours designate that your business is open, the SPIRIT Attendant answers with the day Changing the Current Settings 11. Dial # to set the clock with the current day, date and time. The two-beep confirmation tone sounds.
- Page 21 Changing Business Hours for If you are extending your normal business hours or closing early, use this Early/Late Closings 7. Dial two digits for the closing hour (00 through 23) using 24-hour time (00 is midnight). 8. Dial two digits for the closing minute (00 through 59). The two-beep confirmation tone sounds.
- Page 22 Changing Your Business Days Changing the Current Settings If you schedule a day as “open” for business, the SPIRIT Attendant plays the day announcement during business hours and switches to the night announcement after closing. If you schedule a day as “closed,” the -night announcement plays. To schedule for a holiday or business closing on a day that your business is usually open, use this command to enter the day as “closed”...
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Page 23: Time Allocations For Recorded Announcements
Resetting the Clock for Daylight Saving Time use the following instructions. Changing Your Three types of recorded announcements are available with the SPIRIT Attendant: Recorded Announcements Day, Night, and Hold. The total duration for all recorded announcements for the SPIRIT Attendant must equal seconds as follows: TABLE 2-2 Time Allocations for Recorded Announcements. - Page 24 When recording announcements be sure to speak clearly, using a normal tone of voice. When providing route numbers, pause between each one so that when the message is played the caller has an opportunity to hear the number he or she needs to enter.
- Page 25 Erasing Announcements and Reallocating Announcement Times You can decrease the time allocated for one announcement to lengthen the time for another provided the total time for all announcements equals 64 seconds. For example, you can add 25 seconds to the day announcement if you are not using the night announcement To do this, you would use the procedure below to allocate 50 seconds to the day announcement and 00 seconds to the night announcement.
- Page 26 The call must be released from hold manually. To prevent this on SPIRIT 1224/2448 systems, all unused station ports should have call forwarding activated to forward the call to the receptionist. If the customer has a 48-button adjunct installed, its station port should also be forwarded.
- Page 27 “Thank you for calling ABC Company. Our office hours are 9:00 a.m. to 4:00 p.m. Monday through Saturday. Please call back during those hours.” Follow the instructions below to change, erase, or add a route: Important: Whenever changing, erasing, or adding a route, be sure to rerecord your greeting to reflect the change.
- Page 28 4. Dial 5. Dial the route number (0 through 9) you want to erase. 6. Dial the route code of the route you want to erase. 7. Dial 0, the transfer code for “No Operation.” 8. Dial # #. 9. Continue programming or exit authorized caller mode by dialing 10.
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Page 29: Call Processing Options
Changing Call This section contains a list of ringing options and time delays that you can adjust Processing Options for your needs. It also provides an option to identify the valid extension numbers in the system to improve call processing. If you offer callers the option to enter individual extension numbers so that they can be connected to employees’... - Page 30 NOTE: To change any of these Call Processing Options: 2-14 Changing the Current Settings SPIRIT telephone alerts with a “ring-ring” cadence: a two-burst ring followed by a pause and then another two-burst ring and so on. The SPIRIT Attendant counts each “burst.” Thus, the Attendant counts twice as many rings as a person would.
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Page 31: Troubleshooting
Section 3: Troubleshooting... - Page 32 Troubleshooting When the SPIRIT Attendant detects a problem, the unit enters an out-of-service Out-of-Service Codes state and will not answer calls. The light labeled “battery” on the front of the unit blinks up to ten times, pauses, then repeats the pattern. Refer to Table 3-1 for a list of the Out-of-Service codes.
- Page 33 the battery is fully charged at the time of the power outage and setup switches 1 and 2 are down). If power is interrupted for more than three hours, you must rerecord all of your announcements once power is restored. Lost Authorized Caller Code If the default authorized caller code (789) is changed and the new code is lost or forgotten, call the Helpline at 1 800 628-2888.
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Page 34: Index
Index 10 VAC connector, 1-8 24-hour format using 2-4 24-hour operation, 1-3 After-hours, 1-9 all answering 1-3 call handling, 1-3 Announcement, 1-2, 1-4, 2-13 bypassing, 1-2 Day, 2-4 failing to record, 2-8 Night, 2-4 prerecorded, 1-2 Announcements, 1-1, 1-3, 1-8, 2-2, 2-7, 3-1, 3-2 changing 2-7 to 2-9 duration, 2-7 to 2-8 erased , 3-1... - Page 35 connecting, 1-8 Current settings changing, 2-1 Date changing, 2-3 setting, 2-3 Day announcement, 1-2, 1-3, 2-4, 2-10 for late closing, 2-5 reallocating time, 1-3, 2-9 setting maximum length, 2-9 time allocation, 2-9 Day answer delay, 2-13 Daylight saving time, 2-1, 2-7 Default code restoring, 3-1 Default setting...
- Page 36 Options call processing 1-2 Out of service code, 1-6, 3-1 Out-of-service state, 3-1 Peak hours handling calls, 1-9 Personal line, 1-5 Planning configurator form, 1-1 Playing back announcements, 2-8 Power connector, 1-8 Power failure, 1-7, 1-8 Power failures, 3-1 Power light, 1-5 Power outage, 1-7, 1-8 call answering, 1-8 Power outages, 3-1...
- Page 37 blind, 1-4, 2-10 blind, 2-10 Transferring calls, 2-10 Troubleshooting, 3-1 Unanswered calls, 1-4, 1-5 Unauthorized changes preventing, 2-2 IN-4...
- Page 38 FCC Notification Information Interference Information Problems and Repairs Federal Communications Commission (FCC) Rules require that you be notified of the following: This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions in this manual, may cause interference to radio communications.
- Page 39 Comcode 106449697 AT&T 518-453-710 Issue 1 April 1991 Graphics © AT&T 1988...