TELUS LivingWell Companion Home Getting Started Manual page 13

Instead, simply tell the operator it is a
false alarm and you are safe.
What do the audio prompts mean?
"Calling for help."
The base unit has received an alarm
signal and is calling the response center.
A trained operator will speak with you
shortly. If you need help, inform the
operator and they will assist. If this is a
false alarm, kindly let the operator know
that it was a false alarm.
"Please check power connection."
The base unit is unplugged from the
wall or the power circuit is not energized.
Verify the power cord is plugged into a
power outlet that is not controlled by
a light switch.
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