TELUS LivingWell Companion Home Getting Started Manual
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Also See for LivingWell Companion Home:
- User manual (20 pages) ,
- Getting started manual (2 pages)
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Summary of Contents for TELUS LivingWell Companion Home
- Page 1 LivingWell Companion Home ™ Getting Started Guide...
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Page 3: Table Of Contents
Table of contents How does the service work? What equipment is included? What features are included? Wearing your device Testing your device Frequently asked questions Getting support... -
Page 4: How Does The Service Work
How does the service work? LivingWell Companion is a wearable personal safety device that provides access to 24/7 support in case of a medical emergency. To use: 1. Press and hold the button. 2. Speak to a trained operator. 3. Receive medical help. - Page 5 Tips: • Always provide your location if possible. • Accidental false alarm? No problem, simply let the operator know you are safe. • The base unit is sensitive enough to hear voice communication around corners and in other rooms of your home.
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Page 6: What Equipment Is Included
What equipment is included? Base unit Home device with lanyard and wristband Note: This option is not available with the fall pendant. Fall detection pendant... -
Page 7: What Features Are Included
What features are included? Speaker on base Automatic fall unit to speak with detection trained operator Access to 24/7 Water-resistant support with the so you can wear press of a button pendant in the shower, where falls are common... -
Page 8: Wearing Your Device
Wearing your device There are two ways to wear your device: Around your neck On your wrist with the lanyard Note: This option is not available with the fall pendant. Only use the provided lanyard which is designed • for safety. The device will not work if it is simply carried in your pocket or purse. - Page 9 Wear your device all day so you are protected. all times • Wearing your button at provides peace of mind to you and your loved ones, knowing help is just a press of a button away. • If you decide to take the pendant off while sleeping, remember to put it back on if you get out of bed...
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Page 10: Testing Your Device
Testing your device We recommend testing your device once a month by pressing the button. • If the call connects, kindly let the operator know that it is a test call. • If the call does not connect, call 1-888-505-8008 for support. -
Page 11: Frequently Asked Questions
Frequently asked questions How does automatic fall detection work?* The automatic fall detection function collects and analyzes data to predict when a fall has occurred. It is meant to provide additional safety for instances where you may not be able to press the button for help. - Page 12 Can I use the pendant away from home? The pendant will only remain connected to emergency support up to 600 ft. away from the base unit. It will not work outside of this range. Can I wear the device in the shower or bath? Yes, the device is water-resistant up to one meter, so you can wear it safely...
- Page 13 Instead, simply tell the operator it is a false alarm and you are safe. What do the audio prompts mean? “Calling for help.” The base unit has received an alarm signal and is calling the response center. A trained operator will speak with you shortly.
- Page 14 “System Ready.” The system is connected to the cellular network and is ready to process alarm signals. “No cell service.” The base unit is not detecting cellular signal. If possible, try to move the base unit to a different location in your home, and press the black reset button located on the back of the unit.
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Page 15: Getting Support
Getting support Questions about your TELUS account Call 1-888-505-8008 • Updating emergency contacts • Questions about billing • Changes to your account • Moving addresses... - Page 16 Terms of Use Battery Warning: Lithium-ion batteries can EXPLODE, CATCH FIRE, and/or CAUSE BURNS if disassembled, punctured, cut, crushed, short-circuited, incinerated, or exposed to water, fire, or high temperatures. To ensure optimal safety and performance of your MXD-LTE: • DO NOT disassemble or open, crush, bend, deform, puncture, or shred the battery.
- Page 17 • Seek medical advice immediately if a battery has been swallowed. • In the unlikely event a Lithium-ion battery catches fire, DO NOT attempt to put the fire out with water—use a Class A, B, or C fire extinguisher. • DO NOT place loose batteries in a pocket, purse, or other receptacle containing metal objects •...
- Page 18 frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:...
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