Frequently Asked Questions - TELUS LivingWell Companion Home Getting Started Manual

Frequently asked questions

How does automatic fall
detection work?*
The automatic fall detection function
collects and analyzes data to predict
when a fall has occurred. It is meant to
provide additional safety for instances
where you may not be able to press the
button for help.
If you encounter a false alarm from the
automatic fall detection, simply let the
operator know you are safe. Note this
fall detection feature is only available for
plans with fall detection.
*The fall detection function is meant to provide
additional safety for instances where you may not
be able to press the button for help. If you do fall,
do not wait for the automatic call, always press and
hold the button for help when possible.
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