VeriFone Incident 525 Frequently Asked Questions Manual page 5

10. Will the VX or e Series terminals listed just stop working on June 25

go through a power cycle similar to the May 25

If you do not download the recommended utility to your terminal before June 25

may be at risk of entering a reboot loop and unable to accept payments. Terminals running

CommServer Versions prior to version 5.4.4 or the VX 680 and VX 820 Duet running SoftPay with Comm

Server prior to 4.9.3 could be affected.

11. What happens if update is not done by June 25th?

If you do not download the recommended utility to your terminal before June 25

may be at risk of entering a reboot loop and unable to accept payments. Terminals running

CommServer Versions prior to version 5.4.4 or the VX 680 and VX 820 Duet running SoftPay with Comm

Server prior to 4.9.3 could be affected.

12. I applied *DHEAP, do I still need to do anything prior to June 25

Yes, you need to download the utility for terminals running CommServer Versions prior to version 5.4.4

or the VX 680 and VX 820 Duet running SoftPay with Comm Server prior to 4.9.3 could be affected.

Download your utility HERE

Note: It takes ~10 seconds over IP and ~60 seconds to download the 2.5 Utility over Dial Up

Username: verifone_client and Password: Vfi85W1$#

13. Will I need to take further action after I apply this utility?

This utility is valid until May 2020. Your processor will provide details on next steps (if any).

14. I got this email this morning and when I proceeded with it, in the end it gives me run failed. What

next?

We have live agents waiting to help walk you through this process. Please raise a ticket through the

Verifone

Support Portal

Username: verifone_client and Password: Vfi85W1$#

15. I am trying to do this however after selecting TCP I am receiving an error. What now?

We have live agents waiting to help walk you through this process. Please raise a ticket through the

Verifone

Support Portal

Username: verifone_client and Password: Vfi85W1$#

V1 6.4.19

or call 1-800-342-9080, Option 2 to make sure we get you the proper support.

88 W Plumeria Dr.

San Jose, CA 95134

, 2019 or will they fail only if they

incident?

, 2019?

www.verifone.com

, 2019, your terminal