TELUS SmartHome Owner's Manual page 21

B. Set up your video recording settings and clip duration
1.
Log in to the web portal
2. Select Video then Settings
3. Select Saved Video
•
You can record up to 15 minutes when triggered by an alarm
(configurable)
•
You can record 35+ seconds when triggered by motion (configurable)
•
You can record 50 to 60 seconds when triggered by the system
(e.g. a door opens/closes, lock code entered, etc.)
•
You can enable pre-trigger recording, which will record
2 to 4 seconds prior to the motion event
Now that your cameras are set up, you're able to stream live video and
view saved clips any time, simply by accessing the Video section of the
TELUS SmartHome app or web portal.
How weather can impact your cameras
Depending on your camera sensitivity settings, certain weather events –
such as heavy rain or snow – can sometimes activate your Smart Video
Alerts. This can result in many false recordings being uploaded to your
account, and unnecessary use of your data. It's therefore important to adjust
your camera sensitivity to a level that prevents your camera from picking up
this kind of movement, but still allows it to respond to other motion.
Check your saved videos regularly to confirm that natural events are
not activating your cameras.
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Owner's Guide