TELUS SmartHome Owner's Manual page 18

Some emergency service providers will only dispatch authorities if the alarm is verified to be a true alarm.
To achieve this verification and prevent you from incurring false alarm fees, we attempt to verify the event
through a series of steps based on industry proven best-practices. Failure to determine the nature of an
alarm at any step will escalate the response to the next course of action.
The alarm is still unable to be
verified by you, your contacts
or a guard
EMERGENCY SERVICES MAY BE
DISPATCHED
•
Unless an alarm is verified to be false via the
previous steps, our CMS will request
emergency service providers to be
dispatched
•
With increasing frequency, emergency
service providers are denying requests to
dispatch if alarms are not verified
The alarm is verified to be a
true alarm event
EMERGENCY SERVICE PROVIDERS
WILL BE DISPATCHED IMMEDIATELY
•
This can happen at any stage of the
alarm response as long as the alarm
is verifiedby you, your emergency
contacts, or a guard
•
If requested, the guard can remain on
site until police arrive.
Note: there is an incremental charge
for this service that you must authorize
in advance