An Alarm Occurs. What Now - TELUS SmartHome Owner's Manual

Your alarm goes off
OUR 24/7 CENTRAL MONITORING
STATION (CMS) WILL ATTEMPT TO
CONTACT YOU AND YOUR
EMERGENCY CONTACTS
•
The CMS will first attempt to contact you
by phone
•
If you cannot verify whether the alarm is
a true or false alarm, the CMS will then
contact your emergency contacts
•
For burglar and panic alarms, you and
your emergency contacts must provide
a verbal password to verify the alarm,
even if the numeric access code has
been entered at the panel. This is for your
protection and safety
•
If you or your emergency contacts verify
the alarm as false and provide the correct
password, the CMS will not take any
further action
AN ALARM OCCURS.
WHAT NOW?
You and your contacts are
unreachable, or are unable to verify
whether the alarm is true or false
A GUARD MAY BE DISPATCHED
•
If a burglar alarm is in progress and it
was not verified via the previous step,
Guard Response may be available in your
region as an additional verification step.
See telus.com/guardresponse to see if
you are eligible for this service.
•
A guard completes an exterior patrol of
your your home, looking for signs of a
break-in
•
A guard does not replace police
services and will not be dispatched
in response to panic, fire or medical
alarms. The purpose is to verify whether
a burglar alarm is a true alarm, which
is often a necessary step in order to
dispatch police
•
If the guard verifies the alarm to be false,
no further action is taken