Art HQ 15 User Manual page 12

SERVICE
The following information is provided in the unlikely event that your unit requires service.
1) Be sure that the unit is the cause of the problem. Check to make sure the unit has power
supplied, all cables are connected correctly, and the cables themselves are in working
condition.
2) If you find the unit to be at fault, write down a complete description of the problem, including
how and when the problem occurs. Please write down a description of your complete setup
before calling Customer Service.
3) Call the factory (716-436-2720) for a Return Authorization (RA) number.
4) Pack the unit in its original carton or a reasonable substitute. The packing box is not
recommended as a shipping carton. Put the packaged unit in another box for shipping. Print
the RA number clearly on the outside of the shipping box. Print your return shipping address
on the outside of the box.
5) Include with your unit: a return shipping address (we cannot ship to a P.O. Box), a copy of
your purchase receipt, a daytime phone number, and a description of the problem.
6) Ship only your unit and its power supply (keep your manual!) to:
APPLIED RESEARCH AND TECHNOLOGY
215 TREMONT STREET
ROCHESTER, NEW YORK 14608
ATTN: REPAIR DEPARTMENT
RA# ____________________
7) Contact our Customer Service department at (716) 436-2720 for your Return Authorization
number or questions regarding technical assistance or repairs. Customer Service hours are
9:00 AM to 5:30 PM Eastern Time, Monday through Friday.
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