Polycom RealPresence Centro User Manual
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Summary of Contents for Polycom RealPresence Centro
- Page 1 USER GUIDE 6.1.0 | February 2017 | 3725-61082-003A ® ™ Polycom RealPresence Centro...
- Page 2 Open Source Software Used in this Product This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you.
- Page 3 Overview of RealPresence Centro..................7 RealPresence Centro Hardware Features................7 Panoramic Video Layout..................8 RealPresence Centro Status and Indicators............9 RealPresence Centro Status and Camera Position..........9 System Health Check......................10 Wake the RealPresence Centro System................10 Using the Remote Control....................10 Recharge the Remote Control Battery..............10 Contacts......................
- Page 4 Record Calls with RealPresence Media Suite using Onscreen Recording Controls......................24 Pause a Recording using Onscreen Recording Controls........24 Resume a Recording using Onscreen Recording Controls........24 Stop Recording using Onscreen Recording Controls..........25 Content......................26 Polycom People+Content IP..................... 26 ® ™ Download and Install Polycom People+Content Technology......27 Share Content using People+Content IP...............
- Page 5 Microsoft Content......................30 Scroll and Zoom Skype for Business Content............30 Control Skype for Business Content..............30 Return Control of Skype for Business Content............30 Using RealPresence Centro with Skype for Business........32 Calling..........................32 Call by Entering a Number..................32 Accept a Call......................32 Decline a Call......................
- Page 6 Contents Start Sending Video....................45 Switch between Full Screen Video and the Home Screen........45 Change the Video Layout..................45 Configure Automatic Self View Control..............45 Allow Video Display on the Web................45 Call Settings........................46 Temporarily Refuse Calls..................46 Set the System to Answer Video Calls Automatically..........46 Multipoint Viewing Modes....................46 Set the Multipoint Viewing Mode................
- Page 7 The primary audience for this guide are users who want to perform basic to intermediate tasks using the RealPresence Centro system with a remote control, touch interface, or a Polycom touch device. These tasks include using the remote controls, making video conference calls to one or several endpoints, adjusting cameras and audio, showing content, recording calls, and more.
- Page 8 To register with the Polycom Community, simply create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics.
- Page 9 USB ports on the base of the system for sharing content from a USB drive or charging devices while in a meeting Note: The RealPresence Centro system is designed to be placed in a dedicated room. Contact your system administrator before attempting to move the system.
- Page 10 ® ™ Getting Started with Polycom RealPresence Centro Figure 1: RealPresence Centro hardware Table Reference Number Feature 360-degree panoramic camera Microphones Touchscreen monitor Speakers Status indicators USB port LCD display Monitor controls Panoramic Video Layout By default, the 360-degree high definition panoramic camera is designed to provide an enhanced video collaboration experience where the camera captures every room participant in a panoramic filmstrip while focusing on the active speaker.
- Page 11 RealPresence Centro Status and Indicators The RealPresence Centro has status indicators at the base of the solution to let you know whether the system is in standby mode, active, or in a call. The following table lists the status indicators that display and the status associated with each indicator.
- Page 12 Wake the RealPresence Centro System After a period of time set by your administrator, the RealPresence Centro goes into Power Saving mode and the monitors go to sleep. When the system is in Power Saving mode, you can wake it at any time.
- Page 13 ® ™ Getting Started with Polycom RealPresence Centro Procedure 1. Pull the battery out of the end of the remote control. 2. Insert the USB plug of the battery into a USB port on the system. 3. Wait until the status light on the battery turns green before removing it from the port.
- Page 14 Contacts Topics: • Browse the Global Directory • Search for Directory Contacts • Contact Presence States The directory on your system stores contact information that you can use to quickly call contacts. Any contacts that you add to the directory are accessible to everyone at your site who uses the system. Users at other sites cannot access the contacts on your system.
- Page 15 LDAP group members and up to 200 global contacts stored by the presence service. Polycom systems registered to Microsoft Lync 2013 or Skype for Business Server 2015 in an integrated environment use the following colors to indicate presence states.
- Page 16 • Microsoft Meetings On the RealPresence Centro, you can place calls to contacts, join meetings, initiate a conference call, and adjust audio and video settings during a call. You can place a call by entering your contact's name or number or by choosing a contact in the directory, a contact stored as a speed dial, or a recent contact.
- Page 17 Calling Call from the Contacts Screen If your system administrator has added directory and contacts, you can view your favorites and search for contacts registered to the same Global Directory Server. Procedure 1. Tap Place a Call > Contacts. 2. Do one of the following: •...
- Page 18 Calling Accept a Call If the system is not set to answer calls automatically, you can choose to answer or ignore an incoming call. Procedure » Tap Accept. Decline a Call If you do not want to answer an incoming call when you are in a call or not in a call, you can choose to ignore the incoming call.
- Page 19 Calling Resume a Call When you no longer want to keep a call on hold, you can resume the held call. Procedure » Do one of the following: • Tap Resume Call • to open the Quick Access menu then tap More >...
- Page 20 Calling Add an Incoming Call to a Conference Call When you receive an incoming call, you can add the call to the active conference call. Procedure » When you receive an incoming call, tap Add to Call on the incoming call notification. Place a Call during a Conference Call If you need to, you can hold the conference call and place a new call.
- Page 21 Calling Procedure 1. Tap to open the Quick Access menu, then tap Hang Up. 2. On the Active Call screen, tap Hang Up at the top of the screen above the list of individual calls. Passwords for Conference Calls You might be required to enter a meeting password to join a conference call. In addition, you can require that far-end systems enter a meeting password to prevent unauthorized participants from joining conference calls hosted by your system.
- Page 22 Microsoft Conference Calls If the RealPresence Centro is deployed in a Lync Server 2013 or Skype for Business 2015 environment, you can place and participate in conference calls that are hosted by Microsoft audio and video servers.
- Page 23 • Recording Calls with RealPresence Media Suite using Onscreen Controls ® ® On the RealPresence Centro, you can record calls using Polycom RealPresence Media Suite. RealPresence Media Suite is an enterprise recording, streaming, and video content management solution. This solution enables you to record calls on a room system, or turn a room system into a web- cast studio.
- Page 24 Recording Calls RealPresence Media Suite Connection Methods You can use any of the following connection methods for dialing the RealPresence Media Suite solution to record calls on the RealPresence Centro Media Suite Type Connection Method Example Media Suite If the room system and solution are not registered to 10.11.12.13...
- Page 25 Recording Calls TVUI State Operation Touch Tone Code Menu display state Pause recording Start a recording Resume a paused recording Stop a recording Playback a recording Video playback state Pause the video Start the video Resume a paused video Stop a playback and return to the main menu Reverse a video Fast forward a video Recording Calls with RealPresence Media Suite using...
- Page 26 Recording Calls • to open the Quick Access menu, tap More > Touch Tones, and enter *3 on the onscreen dial pad. Playback a Recording using Touch Tones You have immediate access to playback a recording as long as the Media Manager TVUI continues to display and the call hasn't ended.
- Page 27 Recording Calls Procedure » Select to open the Quick Access menu, then select Record Controls > Resume. Stop Recording using Onscreen Recording Controls Before ending a call, make sure to stop the recording. Procedure » Select to open the Quick Access menu, then select Record Controls >...
- Page 28 Your computer resolution can be set to anything, but People + Content IP scales images to 1024x768 or 1280x720. Note: For a computer connected directly to the RealPresence Centro system, Polycom recommends using the Send Computer button or Content button instead of People +...
- Page 29 Note: If the room system is paired with a Polycom touch device, you do not need to install the application onto your computer. After you connect your computer to the touch device over USB, a version of the People+Content IP application launches automatically.
- Page 30 Content Procedure » Tap Content > VisualBoard. Access VisualBoard and Share Content in a Call You can show content during a call using the VisualBoard application. When you open the VisualBoard application, a blackboard displays by default. Procedure » Tap to open the Quick Access menu, then tap Content >...
- Page 31 Before you prepare to show content, make sure the laptop or tablet is powered on and connected to the RealPresence Centro system. You can connect a computer using the HDMI or VGA video input. Supported Resolutions and Refresh Rates for Content Before you share content, check that the computer video output is configured to use one of the supported resolutions and refresh rates shown in the following table.
- Page 32 2. Use the mouse to scroll and zoom in on the content. Control Skype for Business Content Contacts using a Microsoft client to share content can select a specific RealPresence Centro system to give control over the content. After your system receives and takes control of content from the client, you can use a USB mouse and keyboard to open and use shared applications, programs, and files on the system sharing content.
- Page 33 Content 2. On the local interface, clear the Control Remote checkbox. The Microsoft client now controls the shared content. You can still scroll and zoom to see all the shared content.
- Page 34 • Troubleshooting When RealPresence Centro is registered with Skype for Business, the system displays the Skype for Business interface and call controls instead of the default system interface. In Skype for Business mode, you can only control the system using a RealPresence Touch device paired with the RealPresence Centro system.
- Page 35 You cannot forward calls from the RealPresence Centro system to another system or the Skype for Business client. You can only receive and respond to calls forwarded to the system.
- Page 36 Using RealPresence Centro with Skype for Business 4. Tap a contact or tap next to a number to add the participant to the Invitees list. 5. Continue adding participants until the Invitees list is complete. 6. Tap Start Meeting. Add Participants to a Skype for Business Meeting After you start a Skype for Business meeting, you can add additional participants to the meeting.
- Page 37 Control Shared Skype for Business Content Contacts using a Microsoft client to share content can select a specific RealPresence Centro system to give control over the content. After your system receives and takes control of content from the client, you can use a USB mouse and keyboard to open and use shared applications, programs, and files on the system sharing content.
- Page 38 Note: If the room system is paired with a Polycom touch device, you do not need to install the application onto your computer. After you connect your computer to the touch device over USB, a version of the People+Content IP application launches automatically.
- Page 39 Using RealPresence Centro with Skype for Business Stop Sharing Content with Polycom People+Content IP You can stop sharing content, and allow others to share content or just continue the call. Procedure » Under People+Content IP, tap Stop. The content from the connected computer is no longer showing.
- Page 40 Using RealPresence Centro with Skype for Business Adjust the Volume You can control the call volume using the RealPresence Touch. Procedure » On the volume slider bar, move the slider to the right to increase volume or to the left to decrease volume.
- Page 41 Using RealPresence Centro with Skype for Business Start Video during an Audio-Only Call When you're in an audio-only Skype for Business call or you join a call as an audio-only participant, you can start your video at any time and create a video call. You can also preview your video stream before it is sent to the other call participants.
- Page 42 Using RealPresence Centro with Skype for Business Procedure 1. In a video call, tap 2. Tap Auto Camera Tracking Off. Turn On Far End Camera Control You might want to enable Far End Camera Control (FECC), so that the far site can pan, tilt, or zoom the local camera.
- Page 43 Make a Test Call To troubleshoot any issues making video calls, call a Polycom video site to test your setup. A list of worldwide test numbers is available at www.polycom.com/videotest.
- Page 44 Using RealPresence Centro with Skype for Business Upload a Log File In a Microsoft Skype for Business environment, you can upload the RealPresence Centro log file for the Skype for Business administrator using the RealPresence Touch device. Procedure 1. From the Home screen, tap Settings >...
- Page 45 Depending on how the RealPresence Centro is set up by your administrator, you can customize administration and user settings on the solution, including the language, time zone, LAN settings, and security settings.
- Page 46 During a video call, you can turn on or off Self View and turn on or off the camera to stop sending video. Note that you cannot control the position of the camera during calls on the RealPresence Centro. When the system is not in a call, you can turn Self View on and off to bring the camera up or put the camera down.
- Page 47 Change the Video Layout What you see during a multipoint call can vary depending on how the RealPresence Centro is set up, the number of sites in the call, the number of monitors you are using, and whether content is shared. The multipoint viewing layout configured on the host system is the one used in the call.
- Page 48 Call Settings If your administrator allows access to User Settings, you can choose the way calls are answered or refused on the RealPresence Centro. Temporarily Refuse Calls If your administrator allows access to User Settings, you can automatically refuse incoming calls when you do not want to be disturbed.
- Page 49 If encryption is required on your system, the far-end must support encryption or the call will not be completed. Note: To avoid security risks, Polycom recommends that all participants communicate the state of their padlock icons verbally at the beginning of a call.
- Page 50 Participants in a call can use this check code to verify that the call is not being intercepted by a third party. Polycom recommends verifying check codes at each site to protect against third-party eavesdropping on H.323 point-to-point calls. The check code is calculated so that the check code is the same at both sites in the call.
- Page 51 Centro. If you are having any problems making a call, try the following troubleshooting tips. Make a Test Call To troubleshoot any issues making video calls, call a Polycom video site to test your setup. A list of worldwide test numbers is available at www.polycom.com/videotest.
- Page 52 Under Participants, find Help Desk and touch , or touch Hang Up to end the call. View POST Warnings If any warnings occur during the POST, you can view them after the RealPresence Centro starts. Procedure 1. Tap to open the Quick Access menu, then tap Settings >...
- Page 53 Settings > System Information > Status > Active Alerts for messages generated by your system. Locate the LAN Status You can view the LAN status on the local interface of the RealPresence Centro. Procedure » Tap to open the Quick Access menu, then tap Settings >...