Drobo 5C Getting Started Manual page 20

Important Notes:
- The Drobo 5C device will not be usable until you have upgraded the firmware.
- If you are a first-time Drobo user, then install the latest version of Drobo Dashboard. If you are an
existing Drobo user and have a Drobo Dashboard version earlier than 2.8.2 installed, then you must
follow the instructions to uninstall Drobo Dashboard prior to installing the latest version.
For information on uninstalling or re-installing Drobo Dashboard on your Windows computer, see
What is the proper way to uninstall and re-install Drobo Dashboard on my Windows computer?
For information on uninstalling or re-installing Drobo Dashboard on your Mac computer, see
the proper way to uninstall and re-install Drobo Dashboard on my Mac?
To update the firmware of your Drobo 5C to the latest one:
1. Connect the Type C USB cable and power cable to your Drobo 5C.
2. Ensure that the Mac or PC you are using for this setup has a valid Internet/network connection.
3. If using a Mac, ensure that the Firewall (System Preferences > Security and Privacy) is set to
"allow incoming" for DD service (Drobo Dashboard).
4. Verify that the Drobo is powered off.
5. Insert the drives.
6. Turn on your Drobo 5C.
7. Your Drobo should begin updating to the latest firmware. Please allow Drobo up to 20 minutes
for the total initialization process.
8. Here's what you will see happen:
When your Drobo 5C appears in the Drobo Dashboard, you may select it and go to the Status
page which will show that the Drobo is initializing. While initialization is taking place, all of the
drive slot LEDs will be yellow, and the capacity LEDs will blink blue. When initialization is
complete, your Drobo 5C will restart to finish the firmware upgrade process.
Important Note:
- If the Drobo Dashboard does not detect your Drobo 5C and initialization does not begin, please
disable any firewall and antivirus programs. If the Drobo Dashboard will still not detect your Drobo 5C
and the lights remain solid red, please call our support line for assistance or open a ticket on your
support account. For more info, please see:
9. After the device reboots, follow the instructions that appear on the Drobo dashboard to format
the volume.
10. If the red drive lights are seen again (e.g. "Unknown Disk Set"), please go to the Drobo
Dashboard's Tools section and choose ERASE (reset), allowing reboot of the Drobo 5C.
11. Alternatively, you can use the pinhole method to format the disk. For more information on
Drobo 5C Getting Started Guide
How do I contact technical support?
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