EnGenius DuraFon 4X Quick Reference

DuraFon 4X Quick Reference
Click here to complete and submit an online RMA form if your EnGenius product requires repair. If you are unable to complete
the online RMA form, you may download it here, complete it and email it to: support@engeniustech.com
IMPORTANT: The DuraFon 4X Base Station is a discontinued product and only equipment with a serial number manufacture date
within 5 years is supported by EnGenius Technologies, Inc. DuraFon 4X systems DO NOT support EnGenius DuraWalkie
Handsets.
TIPS
Customize the name of the Handset:
It is recommended that you customize the name for each handset to match the user's name and/or extension it is
wired to. PRESS MENU, 5, 5, 1, then add your custom display name.
How to transfer a call to a different extension:
If using a PBX, while on the call, PRESS the green TALK button (FLASH), then DIAL the extension, then "END" to
complete the transfer. Nortel PBX's PRESS Flash + Star(*) 70 + extension + END.
Programming a Handset to use only one of the four lines, so it has its own extension off a PBX phone
system:
See reference #6, or reference #7. Reference #7 is the preferred method.
How to turn off line detection: (if getting the "NO LINES AVAIL"" or "NO CONNECTION" prompt).
From an admin handset (ID 10, or 11), PRESS MENU, 9,2,5, then SELECT "OFF".
How to turn up the earpiece volume:
PRESS MENU, Star(*),Star(*), Pound(#), then use your DOWN ARROW and SELECT "VOL ADJUST". Change
it to +8db.
How to turn up/down microphone sensitivity:
PRESS MENU, Star(*),Star(*), Pound(#), then 2 for BOARDTEST. Choose 51. Then choose 0 through 9. Zero
is highest, 9 is lowest. (It's opposite what you think).
BASIC TROUBLESHOOTING
If you encounter any issues with the system, do a POWER RESET on both Handset(s), and the Base Station. If
the system still isn't working correctly, try resetting the Handset and if needed, the Base Station unit.
NOTE: Resetting a Handset will cause you to lose registration and all stored information.
Resetting the Base Station unit will cause loss of any special settings like line dedication, if programmed.
Ref #1 – Registering handsets:
First, POWER UP the Base Station unit for at least 15 seconds. Now PRESS the "REG" (Register) BUTTON on
the Base Station and HOLD it until all line lights illuminate. (The button is located on the same side as the
antenna connection and is blue in color.)
Next, PRESS MENU on the Handset followed by 6 (Register) and 1(Register) during the time the lights are lit on
the Base Station unit. The display will say "REGISTER" and then new ID. The ID of the Handset will be 10 for the
first Handset registered to the Base Station and will sequence in consecutive order there after (11, 12, 13, etc.).
Up to 90 handset IDs can be registered to the Base Station unit. Keep in mind that ID 10 and 11 are the
"Administrative handsets". These Handsets have more options than the other handsets. They can dedicate phone
lines to specific Handsets, turn the Auto Attendant ON or OFF, and clear or assign ID's to other Handsets.
Ref #2a – Resetting a handset serial numbers below 071100601: PRESS MENU, * # # *, then 7 (Factory),
then 1 (Clear All). The screen will say "CYCLE POWER", PRESS the left soft key for OK. After this you will turn
the Handset off with the bottom left POWER key and then back ON with the same key.