Identification; Terminal Location And Pin Privacy; Terminal Ownership - Ingenico MOVE/5000 User Manual

Get to know your terminal
Introduction
Your EFTPOS terminal allows you to accept credit, debit and charge card transactions electronically as
a means of payment. Customers can access their cheque, savings or credit accounts for purchases and
refunds. Customers can also request cash out from cheque and savings accounts.

Terminal location and PIN privacy

The physical location of an EFTPOS terminal is important in protecting a customer's PIN privacy. When
your new
terminal is installed or relocated within the premises, you must take care to ensure:
• the EFTPOS terminal is in a position that allows the customer to enter their PIN so
it cannot be observed by employees or other customers;
• the EFTPOS PIN pad has an adequate length of terminal connection cord to allow
customers to enter their PIN privately;
• if in a fixed position, the EFTPOS PIN pad has not been placed at an angle or height
that prevents customers from shielding their PIN entry;
• the placement of mirrors and other reflective materials do not allow the customer's
PIN entry to be observed through reflection; and
• security cameras can't make a visual record of a customer's PIN entry.
You should communicate these guidelines to any staff members that process EFTPOS transactions using
the terminal. It is also important to remind staff members that customers should never be asked to
disclose a PIN.

Terminal ownership

All physical equipment provided to the merchant by Till Payments remains the property of Till Payments.
This can include but is not limited to EFTPOS terminals, PIN pads, power packs, phone line cables and any
additional hardware provided at the time of installation.
5 Ingenico MOVE/5000 Terminal User Guide