Fujitsu Arrows ef FJL21 Basic Manual page 61

◎ Before handing in the product for repair, make a backup of the
contents of memory since they may disappear during repair. Note
that the Company shall not be liable for any damages and loss of
income should the contents of memory be altered or lost.
◎ Recycled parts that meet the Company's quality standards are
sometimes used for repair.
◎ Collected au cell phones by Replacement cell phone delivery service
which you used before are recycled to cell phones for replacement
after repairs. Also replaced parts by au after-sales service are
collected and recycled by KDDI. They are not returned to customers.
■ Performance parts for repair
The Company retains performance parts for repair of the
FJL21 main unit and its peripherals for six years after
discontinuation of production. "Performance parts for repair"
refers to parts required for maintaining the functions of the
product.
■ Warranty card
At the store of purchase, thoroughly check and read the
name of the retailer, date of purchase and other necessary
details filled in on the warranty card, and be sure to keep it in
a safe place.
■ Secure cell phone support plus
An after-sales service membership program on a monthly
basis called "Secure cell phone support plus" (monthly fee:
399 yen including tax) is available for using your au cell
phone for a long time without worries. This service expands
coverage for many troubles including malfunction, theft and
loss. For details of this service, refer to au homepage or
contact Secure cell phone support center.
◎ You can apply for membership only at the time of purchasing your au
cell phone.
◎ Once you cancel the membership, you cannot reapply for it until you
purchase an au cell phone next time.
◎ Note that when changing the model or purchasing an extra cell
phone, this service only covers the most recently purchased au cell
phone.
◎ When an au cell phone is handed over to you or someone else, the
Secure cell phone support plus membership is also handed over to
the successor of the cell phone.
◎ When you get a new au cell phone by changing the model or
purchasing an extra cell phone, the "Secure cell phone support plus"
membership for the old au cell phone is automatically canceled.
◎ Service contents are subject to change without notice.
■ au Micro IC Card (LTE)
The au Micro IC Card (LTE) is lent to you by au. In case of
loss or damage, the card will be replaced at your expense.
When malfunction is suspected, or in case of theft or loss,
contact an au shop or PiPit.
■ After-sales service
If you are unsure about anything regarding after-sales
service, contact the following service contact.
Customer Service Center (for service canceling procedure
or operation in case of loss or theft)
From a land-line phone
From an au cell phone113 without area code (toll free)
Secure cell phone support center (for loss, theft, damage)
From a land-line phone/From an au cell phone,
0120-925-919 (toll free)
Business hours 9:00 - 21:00 (7 days a week)
0077-7-113(toll free)
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