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Universal Serial Bus (USB) Specific Problems
Common
Symptoms
USB interface is
not working
USB-C port
does not supply
power (U2422HE
only)
Super speed USB
10 Gbps (USB 3.2
Gen2) interface is
slow
What You
Experience
USB peripherals
are not working
USB peripherals
can not be charged
Super speed USB
10 Gbps (USB 3.2
Gen2) peripherals
working slowly or
not working at all
Possible Solutions
• Check that your monitor is turned On.
• Reconnect the upstream cable to your
computer.
• Reconnect the USB peripherals
(downstream connector).
• Switch Off and then turn On the
monitor again.
• Reboot the computer.
• Some USB devices like external
portable HDD require higher electric
current; connect the device directly to
the computer system.
• Check that the connected device is
compliant with the USB-C
specification. The USB-C port
supports USB 3.2 Gen2 and an output
of 90 W.
• Check that you use the USB-C cable
shipped with your monitor.
• Check that your computer is super
speed USB 10 Gbps (USB 3.2 Gen2)-
capable.
• Some computers have USB 3.2, USB
2.0 and USB 1.1 ports. Ensure that the
correct USB port is used.
• Reconnect the upstream cable to your
computer.
• Reconnect the USB peripherals
(downstream connector).
• Reboot the computer.
Troubleshooting
│
93
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