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Logitech K750 Troubleshooting Manual
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Logitech K750 Troubleshooting Manual

Wireless solar keyboard
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TROUBLESHOOTING
Logitech Solar App isn't detecting the K750 keyboard
When the Logitech Solar App isn't detecting the K750, it is likely that the keyboard is either out
of range or not connected properly in the first place
To resolve this issue, we recommend reconnecting the keyboard. For instructions, see
Knowledge Base article
20611.
Once the K750 is properly connected and being detected, it will display in the Solar App as
shown below.

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Summary of Contents for Logitech K750

  • Page 1 TROUBLESHOOTING Logitech Solar App isn’t detecting the K750 keyboard When the Logitech Solar App isn't detecting the K750, it is likely that the keyboard is either out of range or not connected properly in the first place To resolve this issue, we recommend reconnecting the keyboard. For instructions, see Knowledge Base article 20611.
  • Page 2 My Wireless Solar Keyboard K750 cannot be customized using Logitech SetPoint Software Normally, you should be able to customize your K750 settings in the Logitech SetPoint Mouse and Keyboard Software using the My Keyboard tab. If this tab isn't displayed, you'll need to re- install SetPoint.
  • Page 3 SetPoint without MyKeyboard Here's how SetPoint looks *without* the My Keyboard tab:...
  • Page 4 Windows XP 1. Go to Add or Remove Programs: Start menu view: Start > Control Panel > Add/Remove Programs Classic start menu view: Start > Settings >Control Panel > Add/Remove Programs 2. Select "Logitech SetPoint" from the list of programs displayed...
  • Page 5 3. Click the Change / Remove button and follow the on-screen instructions to uninstall SetPoint. 4. Download and install the latest version of SetPoint from the K750 Downloads Page. NOTE: You may need to restart your system after SetPoint has been installed.
  • Page 6 2. Select "Logitech SetPoint" from the list of programs displayed. 3. Click the Uninstall button highlighted above and follow the on-screen instructions to uninstall SetPoint. 4. Download and install the latest version of SetPoint from the K750 Downloads Page. NOTE:...
  • Page 7 Logitech Technical Support. K750 keyboard battery light does not stay on The battery indicator lights on the K750 are not intended to stay on. This is the normal behavior of the keyboard. When the keyboard is first turned on, one of the battery indicator lights next to the Check-Light button (shown below) will flash: ...
  • Page 8 When the keyboard is turned on and you press the Light-Check button in a well-lit room, here is what should happen:  Green LED on the keyboard lights up  Solar App registers at 100 lux or higher If you press the Light-Check button and the red LED lights up instead, or the Solar App displays a low LUX level, this could mean that the solar cell has a problem.
  • Page 9 Use a standard, USB-extender cable to position your USB 2.0 wireless receiver as far away as possible from your USB 3.0 connector. A USB-extender cable is available for Logitech customers who are experiencing this problem (click here for more information).
  • Page 10 Make sure your USB 2.0 wireless receiver is in the USB 2.0 connector closest to your wireless peripheral:...
  • Page 11 Use a USB extended cable to position your wireless receiver as far away from your USB 3.0 peripheral as possible:...
  • Page 12 K750 battery unknown in Logitech Unifying Software In the Logitech Unifying Software -- Advanced View, the battery for the K750 keyboard shows as "Unknown." This is expected for this version of the software and keyboard.
  • Page 13 You can monitor the battery status of your K750 keyboard using the Logitech Solar App instead. If you don't already have it installed, see Knowledge Base article 20624 for information about downloading and using the Solar App. Once you have downloaded it, you can launch the Solar...
  • Page 14 Having to turn the K750 on/off for the keyboard to work again The K750 Wireless Solar Keyboard is powered by the ambient light in the room. If something is consistently draining the power, the keyboard will time-out after awhile. For example, A few keys are continually being pressed because the corner of a book is resting on top of them.
  • Page 15 Use the process below to identify and configure the Unifying devices to not wake up the system in Windows Device Manager. Changing wake-up settings in the Device Manager To change the wake-up settings in Windows Device Manager, you'll need to launch it through Computer Management and then make your selections.
  • Page 16 6. Select the "Power Management" tab and uncheck the "Allow this device to wake the computer" check box.
  • Page 17 7. Repeat the same steps for all entries in both the "Keyboards" and "Mice and other pointing devices" categories...