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HP Customer Support Services
HP offers customer support services for the RPS:
HP BBS and World Wide Web
HP FTP Library Service
CompuServe
HP FIRST Fax Retrieval Service
HP Network Phone-In Support
HP Interconnect Manager (icmupdt.exe), HP Stack Manager (stkmgr.exe) and
SNMP firmware for your AdvanceStack hubs (asfw.exe) are available
through the HP BBS, World Wide Web, CompuServe, and the HP FTP Library
Service. After you download the file(s) from one of these sources, you type
filename /x. For example, icmupdt.exe /x
HP BBS and World Wide Web
The HP BBS phone number is (208) 344-1691. Set your modem
communication settings to:
parity = N
data bits = 8
stop bits = 1
baud rates = 300, 1200, 2400, 4800, 9600, or 14400
The URL address for the World Wide Web is:
http://www.hp.com/go/network_city
From this web site, you can download files and learn about HP networking
products. After you download the file, extract the file (e.g., icmupdt /x)
Troubleshooting
13
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