3Com SERVER LOAD BALANCER 3C16120 User Manual page 98

OTHER SERVICES
REGISTER ONLINE FOR FREE
SERVICE UPGRADE:
OTHER USEFUL WEB SITE
SERVICES PROVIDED BY
3COM INCLUDE:
3COM RESERVES THE RIGHT TO MODIFY OR CANCEL THESE SERVICES AT ANY TIME, WITHOUT ADVANCE
NOTICE. THESE SERVICES ARE NOT AVAILABLE WHERE PROHIBITED OR RESTRICTED BY LAW. THESE
SERVICES APPLY TO THE ORIGINAL CUSTOMER ONLY.
Free Advanced Hardware Replacement for 5 Years from date of purchase. Replacement will be shipped
within 5 business days of 3Com receiving the request and is subject to conditions
Free Software Updates will be provided for as long as the original customer owns the product until the
product is discontinued by 3Com. All software and firmware upgrades for this product can be downloaded
through the 3Com Software Library at http://support.3com.com.
REGISTER ONLINE at http://support.3com.com within 30 days of purchase and qualify for the
following discretionary services:
Free "Next Business Day Delivery" Advance Hardware Replacement for the first 12 months, and after
that, the level offered will be five business days for years 2, 3, 4 and 5 of the life of the product, subject to
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conditions . To check that your product and location qualify for the next business day advance hardware
replacement see http://support.3com.com/registration/docs/hw_repl.html.
FREE telephone technical support for 12 months with real-time call handling during normal business
hours 2 .
Please refer to the Technical Support appendix in the User Guide for telephone numbers.
Find out more when you register online at: http://support.3com.com
1 Shipment of a Replacement Prior to 3Com Receiving the Defective Product only if Customer provides a
purchase order number, credit card number, or other method of payment acceptable to 3Com, to be used if
3Com needs to charge Customer for the replacement, as explained below. 3Com will make commercially
reasonable efforts to ship the replacement product not later than five (5) business days after receiving the
request for a replacement, or deliver the replacement by the next business day if the customer has registered,
but may be delayed due to product availability or export or import procedures. Request for next business day
replacements must be received by 3:00pm local time to be able to meet shipping deadline. The shipment of
a replacement product prior to 3Com receiving the defective product is subject to local legal requirements
and may not be available in all locations. When such a replacement is provided and Customer fails to return
the original product to 3Com within fifteen (15) days after receipt of the replacement, 3Com will charge
Customer for the replacement, at list price. Customer must ensure defective product is packaged
appropriately for safe shipment and sent prepaid to 3Com. This replacement prior to 3Com receiving the
defective product is different from the fee-based Advance Hardware Replacement Service, which is available
as a contracted service offering.
2 Telephone Technical Support will be provided for 12 months from the date of purchase, on a commercially
reasonable efforts basis. Normal business hours may vary by geography, contact your local 3Com office for
more information.
A list of additional documents, release notes and frequently asked questions at: www.3com.com
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Full electronic product support information at: http://knowledgebase.3com.com
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Information about additional maintenance service options at:
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http:/www.3com.com/products/services/maint_services.html
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