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Table 12 Possible Problems (continued)
Possible Problem
My telephone is not forwarding my
incoming calls to my voice mailbox.
I added a One-Touch speed dial, but the
telephone does not dial that number.
I try to pick up a call ringing on another
telephone using Directed Call Pickup, but it
fails.
My telephone keeps ringing after I remove
the handset from the charging unit and
press Talk.
The display panel shows Wait for NCP.
I dial an external call but nothing happens.
The charge light won't come on when the
handset is placed in the charging unit.
Conversations are interrupted frequently.
A warning tone sounds and there is a NO
SERVICE message.
The handset doesn't ring.
Suggested Solutions
In NBX NetSet > User Information > Call Forward, verify that you
have selected Forward to Voice Mail as your call coverage point. For
details, see
"Forwarding Incoming Calls"
Use only numeric characters in your Speed Dial setup. For details, see
"Special Case: One-Touch Speed Dials"
The telephone that you are using to pick up the call might not be in
the same group as the telephone that is ringing and the telephone
group to which the ringing telephone belongs does not allow
nonmember pickup. See
Your telephone may have lost connection to the system
■
immediately after a call came in. Remove the RJ45 cable from the
jack, then re-insert it into the jack.
Wait a few seconds. If the telephone continues to ring, disconnect
■
the electrical power for your telephone, and then plug it back in.
Your telephone may be disconnected from the system. Hang up your
telephone and wait a few seconds. Then remove the handset from the
charging unit. If the message still appears on your telephone display
panel, contact your administrator.
You may be required to enter an account code to complete the call.
See
"Account (Billing) Codes"
Make sure the AC adapter is plugged into the charging unit and
■
wall outlet.
Make sure the handset is properly seated in charging unit.
■
Make sure the battery pack is properly placed in the handset.
■
Make sure that the charging contacts on the handset and charging
■
unit are clean.
Make sure that the base unit antenna is fully vertical.
■
Move closer to the base unit.
■
Check for a Low Battery warning.
■
Move closer to the base unit.
■
Make sure the AC adapter is plugged into the base unit and wall
■
outlet.
The battery pack may be weak. Charge the battery pack for 5-6
■
hours.
Make sure the base unit antenna is fully vertical.
■
The handset may be too far away from the base unit.
■
Ensure the Ringer ON/OFF switch is in the ON Position.
■
Make sure the AC adapter is plugged into the base unit and wall
■
outlet.
Troubleshooting Problems
in
Chapter
in
Chapter
"Call Pickup"
in
Chapter
in
Chapter
6.
129
4.
5.
6.
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