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Frequently
Asked
Questions
10
Why can't I browse the Internet from my computer?
There are many possible reasons why this could happen. Follow
the steps below to try and identify what may be causing the
problem.
1) Check the LEDs on the front of the Router. The Power, LAN
and ADSL LEDs should be green (and may be flashing). When
all the LEDs indicate a good connection, try to browse the
Internet again. If you still cannot connect to the Internet, go to
#2 below.
2) Make sure the PC is communicating with the Router. Go to
your Start menu (see Fig. 12 on page 7) and select the
Diagnostics option. The Diagnostics program will give you
information that shows the status of your connection(s). When
the Diagnostics program brings up a browser window, go to #3
below. If you did not run the Installation CD on this PC, you
can run the Diagnostics program directly from the Installation
CD; simply click on Diagnostics on the first screen.
3) Make sure the Internet Connection is up. On the Diagnostics
screen, you will see an entry for Internet Connection. If the
Diagnostics screen shows that the Internet Connection is down,
refer to the Troubleshooting section on page 9 to determine
your next course of action. If the Diagnostics screen shows that
the Internet Connection is up, try to browse the Internet again.
If it still fails, contact your ISP.
Which cable is which?
The cable that looks like a normal telephone line is your ADSL
cable. The slightly thicker cable with larger connectors is your
LAN (Ethernet) cable.
How do I uninstall?
Go to your Start menu (see Fig. 12) and select the Uninstall
option. The program will remove all programs and software
installed when you ran the Install CD.
Where is the User's Guide?
If you have run the Installation CD, the User's Guide has been
installed on your PC and can be viewed by accessing your Start
Menu (see. Fig 12).
If you haven't yet run the Installation program, you can review
the User's Guide directly from the CD. Simply insert the Install
CD into the PC and select the User Guide option from the
launcher screen.
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