Mazda 3 Sedan 2020 Owner's Manual page 562

Customer Information and Reporting Safety Defects
Customer Assistance
▼ California Customers
1. Mazda North American Operations
participates in BBB AUTO LINE, a
mediation/arbitration program
administered by the Council of
Better Business Bureaus [3033
Wilson Boulevard, Arlington,
Virginia 22201] through local Better
Business Bureaus. BBB AUTO LINE
and Mazda have been certified by
the Arbitration Certification
Program of the California
Department of Consumer Affairs.
2. If you have a problem arising under
a Mazda written warranty, we
encourage you to bring it to our
attention. If we are unable to
resolve it, you may file a claim with
BBB AUTO LINE. Claims must be
filed with BBB AUTO LINE within six
(6) months after the expiration of
the warranty.
3. To file a claim with BBB AUTO LINE,
call 1-800-955-5100. There is no
charge for the call.
4. In order to file a claim with BBB
AUTO LINE, you will have to
provide your name and address,
the brand name and vehicle
identification number (VIN) of your
vehicle, and a statement of the
nature of your problem or
complaint. You will also be asked to
provide: the approximate date of
your acquisition of the vehicle, the
vehicle's current mileage, the
approximate date and mileage at
the time any problem(s) were first
brought to the attention of Mazda
or one of our dealers, and a
statement of the relief you are
seeking.
8-4
5. BBB AUTO LINE staff may try to
help resolve your dispute through
mediation. If mediation is not
successful, or if you do not wish to
participate in mediation, claims
within the program's jurisdiction
may be presented to an arbitrator
at an informal hearing. The
arbitrator's decision should
ordinarily be issued within 40 days
from the time your complaint is
filed; there may be a delay of 7
days if you did not first contact
Mazda about your problem, or a
delay of up to 30 days if the
arbitrator requests an inspection/
report by an impartial technical
expert or further investigation and
report by BBB AUTO LINE.
6. You are required to use BBB AUTO
LINE before asserting in court any
rights or remedies conferred by
California Civil Code Section
1793.22. You are also required to
use BBB AUTO LINE before
exercising rights or seeking
remedies created by Title I of the
Magnuson-Moss Warranty Act, 15
U.S.C. sec. 2301 et seq. If you
choose to seek redress by pursuing
rights and remedies not created by
California Civil Code Section
1793.22 or Title I of the
Magnuson-Moss Warranty Act,
resort to BBB AUTO LINE is not
required by those statutes.