Advertisement
USMM75Bk.book : Emm75bod.fm Page 20 Friday, September 12, 1997 7:30 PM
If possible, stay by your computer
system. Your technical support
representative might want to go
through the problem with you during
the call.
20
Monitor Self Diagnosis
The monitor continuously checks for the presence of a signal cable. If
the cable is disconnected, the monitor displays a low intensity full white
screen. If you see this screen the monitor is working properly. If you do
not see this screen and all troubleshooting remedies do not resolve the
problem, further help will be required from an IBM authorized dealer/
retailer or from an IBM HELPCENTER.
Further Help
If you are unable to correct the problem yourself, you may seek further
help as follows:
Call IBM HELPCENTER.
In the US call 1-800-772-2227
In Canada call 1-800-565-3344
In other countries contact your dealer, retailer, or other IBM authorized
Servicer.
Before calling, please have available as much of the following
information as possible:
1 Model and serial number from the label on the back of your monitor.
2 Purchase receipt.
3 Description of problem.
4 Computer type and model.
5 System configuration (hardware fitted, etc.).
6 System BIOS version number.
7 Operating System and version number.
8 Display driver version number.
Hide quick links:
Advertisement
