Western Digital My Cloud EX2 Ultra Faq page 4

Hide thumbs Also See for My Cloud EX2 Ultra:

Special handling is required to protect hard drives from damage. Hard drives can be damaged by

excessive physical force or from Electrostatic Discharge (ESD).

Critical:

until much later, either through intermittent performance or failure. For more

information on how to avoid ESD damage please see

properly handle Western Digital internal hard drives

Please follow the instructions below to check a WD drive for damage:

1. With the drive disconnected, examine the drive for physical signs of damage such as

dents or broken pins

2. Ensure that the power cable (if applicable) and data cable is securly connected on both

ends

3. Verify the power cable (for Desktop and My Cloud drives) or data cable is connected to a

working outlet or port

4. Verify the data cable is in working condition. Try using the cable on a working drive

5. Connect the drive to a different computer or a different port on the

motherboard/controller card

6. Test the drive with a diagnostic tool

Internal Drives - Windows users: Use Data Lifeguard Diagnostics.

For assistance, please see

Data Lifeguard Diagnostics for Windows

ESD damage is usually invisible to the eye and may not be discovered

Answer ID 6226: Testing a drive for problems using

Answer ID 16889: How to

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