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Quick Links
FAQ
We've put everything you need to get started with your MX Anywhere 2S Wireless Mouse right
here. If you still have questions browse the topics on the left.
Frequently Asked Questions
+Set MX Master mouse sensitivity and pointer speed with Logitech Options
You can use Logitech Options to set the sensitivity and pointer speed of your MX Master mouse.
Set mouse sensitivity
Set pointer speed
If you don't have Logitech Options, you can get the latest version of the software from
NOTE:
the MX Master
Download
To set mouse sensitivity:
1. Open the Logitech Options software:
Start > All Programs > Logitech > Logitech Options
2. If you have more than one product displayed in the Logitech Options window, select
Wireless Mouse MX Master.
3. Select one of the buttons by clicking on the blue circle next to the button. The options list
for the button appears.
4. Scroll down to Mouse sensitivity and select it.
page.
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Summary of Contents for Logitech MX Anywhere 2
- Page 1 If you still have questions browse the topics on the left. Frequently Asked Questions +Set MX Master mouse sensitivity and pointer speed with Logitech Options You can use Logitech Options to set the sensitivity and pointer speed of your MX Master mouse. Set mouse sensitivity ...
- Page 2 1. Open the Logitech Options Software: Start > All Programs > Logitech > Logitech Options 2. If you have more than one product displayed in the Logitech Options window, select Wireless Mouse MX Master. 3. Click the ‘Point and scroll’ tab in the left hand corner of the software window.
- Page 3 +Cleaning Logitech keyboards and mice Before you clean your device: Unplug it from your computer and make sure it’s turned off. Remove the batteries. Keep liquids away from your device, and don’t use solvents or abrasives. ...
- Page 4 HOW IT WORKS When you are logged into Logitech Options with a verified account, your device settings are automatically backed up to our cloud by default. You can manage the settings and the backups from the Backups tab under More settings of your device (as shown in the screenshots below):...
- Page 5 Manage settings and backups by clicking on More>Backups.
- Page 6 The settings for a device are backed up for every computer that you have your device connected to and have Logitech Options that you are logged into. Every time you make some modifications to your device settings, they get backed up with that computer name. The backups can be differentiated based on the following: 1.
- Page 7 WHAT SETTINGS GET BACKED UP Configuration of all the buttons of your mouse Configuration of all the keys of your keyboard Point & Scroll settings of your mouse Any application-specific settings of your device WHAT SETTINGS ARE NOT BACKED UP ...
- Page 8 +Logitech Options permission prompts on macOS Mojave For official macOS Mojave support, please upgrade to latest version of Logitech Options (6.94 or later). Starting with macOS Mojave (10.14), Apple has a new policy that requires user permission for our Options software for the following features: ...
- Page 9 2. Click on Security & Privacy. 3. Click the Privacy tab. 4. In the left panel, click on Accessibility and check the boxes under Logitech Options Daemon to provide access (as shown below). If you are unable to interact with the checkboxes, please click the lock icon on the bottom left corner and then check the boxes.
- Page 10 Click OK to allow access for Logitech Options Daemon so that you can continue to use these features. In case you clicked Don’t Allow, use the following steps to allow access manually: 1. Launch System Preferences. 2. Click Security & Privacy.
- Page 11 If a feature still doesn’t work after you grant access, please reboot the system. NOTE: +Flow network setup check for Mac If you are having difficulty establishing a connection between two computers for Flow, follow these steps: 1. Check both systems are connected to the internet: On each computer, open a web browser and check the internet connection by navigating to a webpage.
- Page 12 As Logi Options is signed it should be added automatically without prompting the user. This is the expected result: The two "Automatically allow" options are checked by default. The "Logitech Options Daemon" in the list box is added automatically when Flow is enabled.
- Page 13 If Logitech Options Daemon is not there, try the following: Uninstall Logitech Options Reboot your Mac Install Logitech Options again 6. Disable Antivirus and reinstall: Try disabling your Antivirus program first, then reinstall Logitech Options. ...
- Page 14 Antivirus Program Flow discovery & Flow Eset Avast ZoneAlarm Not Compatible +Flow network setup check for Windows If you are having difficulty establishing a connection between two computers for Flow, follow these steps: 1. Check both systems are connected to the internet: On each computer, open a web browser and check the internet connection by navigating to a webpage.
- Page 15 2. Recreate the firewall inbound rule by: Uninstalling Logitech Options Reboot your computer Make sure the antivirus/firewall app is still disabled Install Logitech Options again Re-enable your antivirus Compatible Antivirus Programs Antivirus Program Flow discovery & Flow Norton McAfee...
- Page 16 1. Navigate to the Bluetooth preference pane in System Preferences: Go to Apple Menu > System Preferences > Bluetooth 2. Make sure that Bluetooth is turned On. 3. In the bottom-right corner of the Bluetooth Preference window, click Advanced.
- Page 17 4. Make sure all three options are checked: Open Bluetooth Setup Assistant at startup if no keyboard is detected Open Bluetooth Setup Assistant at startup if no mouse or trackpad is detected Allow Bluetooth devices to wake this computer NOTE: These options ensure that Bluetooth-enabled devices can wake your Mac and that the OS X Bluetooth Setup Assistant will launch if a Bluetooth keyboard, mouse or trackpad is not detected as connected to your Mac.
- Page 18 2. Go to Apple Menu > System Preferences > Bluetooth 3. Click Turn Bluetooth Off. 4. Wait a few seconds, and then click Turn Bluetooth On. 5. Check to see if the Logitech Bluetooth device is working. If not, go to the next steps.
- Page 19 Remove your Logitech device from the list of devices and try to pair again 1. Navigate to the Bluetooth preference pane in System Preferences: Go to Apple Menu > System Preferences > Bluetooth 2. Locate your device in the Devices list, and click on the “x” to remove it.
- Page 20 2. Make sure Handoff is unchecked.
- Page 21 Reset the Mac’s Bluetooth settings WARNING: This will reset your Mac, and cause it to forget all of the Bluetooth devices you have ever used. You will need to re-configure each device. 1. Make sure Bluetooth is enabled and that you can see the Bluetooth icon in the Mac Menu Bar at the top of the screen.
- Page 22 2. Hold down the Shift and Option keys, and then click the Bluetooth icon in the Mac Menu Bar. 3. The Bluetooth menu will appear, and you will see additional hidden items in the drop- down menu. Select Debug and then Remove all devices. This clears the Bluetooth device table and you'll then need to reset the Bluetooth system.
- Page 23 5. You will now need to repair all your Bluetooth devices following standard Bluetooth pairing procedures. To re-pair your Logitech Bluetooth device: NOTE: Make sure all your Bluetooth devices are on and have enough battery life before you re- pair them.
- Page 24 3. Your Bluetooth devices should be listed with a Pair button next to each unpaired device. Click Pair to associate each Bluetooth device with your Mac. 4. Check to see if the Logitech Bluetooth device is working. If not, go to the next steps. Delete your Mac’s Bluetooth Preference List The Mac’s Bluetooth Preference List may be corrupted.
- Page 25 4. With the Preferences folder open in the Finder, look for the file called com.apple.Bluetooth.plist. This is your Bluetooth Preference List. This file could be corrupted and cause problems with your Logitech Bluetooth device. 5. Select the com.apple.Bluetooth.plist file and drag it to the desktop.
- Page 26 You can connect your device with a Unifying receiver other than the one included with your product. You can determine if your Logitech devices are Unifying by this logo: If you have purchased a spare USB receiver or have a USB receiver a spare receiver, and want to connect a device to the receiver, here's how: 1.
- Page 27 If you don’t have the Logitech Unifying software, you can download +Device does not appear in Logitech Options Your devices using Logitech Options are displayed in the Logitech Options interface as shown: If your device does not appear, check the following:...
- Page 28 You may have an older version of Logitech Options installed. You can get the latest version from logitech.com/options. +Unifying devices not detected after updating to macOS 10.12.1 Sierra After you update from macOS 10.12 Sierra to macOS Sierra 10.12.1, Logitech Options software may not detect supported Unifying devices on some computers.
- Page 29 MacBook Air (mid-2012 and later) MacBook Pro (mid-2012 and later) Mac mini (mid-2011 and later) iMac (late 2012 and later) Mac Pro (late 2013 and later) You can also check in the advanced settings: Go to Apple Menu >...
- Page 30 Supports Bluetooth Low Energy Version (Bluetooth 4.0 or later) 5.1 (0xa) On Windows Go the search box on the taskbar, type Device Manager, then select from the menu. In Device Manager, expand Bluetooth, right-click on the Bluetooth wireless adapter (ex. “Qualcomm QCA61x4 Bluetooth”...
- Page 31 +Add a device to an Easy-Switch channel If you wish to add another device to the Easy-Switch channel on your device, but you’ve already used all of the channels, you’ll need to remove one of the devices first. Do the following to remove a device and add a new one: 1.
- Page 32 The connectivity range for your mouse is 10 meters (33 feet) from the Unifying receiver. Moving the mouse closer will improve connectivity. +How to add a new Logitech device with Logitech Options To add a new Logitech device: 1. Open Logitech Options.
- Page 33 One red 10% Charge You can also use Logitech Options to receive battery status notifications, including low charge warnings. If you don’t have Logitech Options, you can get it from your product’s Download page. +Customize desktop layout with Logitech Flow...
- Page 34 1. Open Logitech Options and select the Flow tab. 2. Rearrange your computer setup to match your desktop layout by dragging the screens displayed in the right panel and dropping them to the desired position. NOTE: Logitech Flow supports two or three computers.
- Page 35 +Determine if Logitech Flow is enabled The status icon lets you quickly know the status of your Logitech Flow setup and transfer progress. It also allows you to quickly disable and re-enable Logitech Flow. The icon will change depending on the current status:...
- Page 36 For more information on what the status icons mean, please see Determine if Logitech Flow is enabled. +Mice supported by Logitech Options You can find a list of products that use Logitech Options on the Logitech Options page. Scroll down to the Supported Products & Features section.
- Page 37 +Copy and paste an image from a presentation on one computer to a presentation on another Copy and pasting using Logitech Flow depend on the applications. If it's a standard file format, such as JPG or PNG, you should be able to copy an image from a presentation on computer A to a presentation on computer B.
- Page 38 +Unable to open files transferred using Logitech Flow on another computer Logitech Flow can transfer text, images, and files across computers using the clipboard. This means you can copy content from one machine, switch to another computer and paste your copied content.
- Page 39 You can copy and paste text, files, and images. Logitech Flow does not modify the content copied, so the success of the copy and paste depends on the application. If the content that was copied from the application on the first computer is supported by the application on the second, then you should be able to copy the content from one device to another device when both have the same application (including application version).
- Page 40 The curved arrow on the mouse in the Logitech Options interface shows that the buttons have been swapped. +Set up and enable Logitech Flow for use with a mouse...
- Page 41 You’ll need to first make sure your mouse is compatible with Logitech Flow. You can find the list of supported devices here. To set up Logitech Flow: 1. Download and install Logitech Options on the computers you want to use Flow on. You can get Logitech Options from your product’s Download page.
- Page 42 2. After you enable Logitech Flow, it will automatically search for another computer. 3. Once your connection is successful, click Continue to start using Logitech Flow.
- Page 43 Depending on your computer settings your network connection might be disabled while your computer is sleeping and Logitech Flow might stop running. If you have a problem with Logitech Flow when your computer goes to sleep or when you need to log in, check the following: ...
- Page 44 Try these steps to fix issues with your Logitech Bluetooth device: My Logitech device doesn’t connect with my computer, tablet or phone My Logitech device has already been connected, but frequently gets disconnected or laggy Other useful FAQs that may help to fix the issue: ...