Logitech MX Master Frequently Asked Questions Manual
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Also See for MX Master:
- Quick start manual ,
- Setup manual (380 pages) ,
- Troubleshooting manual (57 pages)
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+Set MX Master mouse sensitivity and pointer speed with Logitech Options
You can use Logitech Options to set the sensitivity and pointer speed of your MX Master mouse.
Set mouse sensitivity
Set pointer speed
If you don't have Logitech Options, you can get the latest version of the software from
NOTE:
the MX Master
Download
To set mouse sensitivity:
1. Open the Logitech Options software:
Start > All Programs > Logitech > Logitech Options
2. If you have more than one product displayed in the Logitech Options window, select Wireless
Mouse MX Master.
3. Select one of the buttons by clicking on the blue circle next to the button. The options list for
the button appears.
4. Scroll down to Mouse sensitivity and select it.
Frequently Asked Questions
page.
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Summary of Contents for Logitech MX Master
- Page 1 Frequently Asked Questions +Set MX Master mouse sensitivity and pointer speed with Logitech Options You can use Logitech Options to set the sensitivity and pointer speed of your MX Master mouse. Set mouse sensitivity Set pointer speed If you don’t have Logitech Options, you can get the latest version of the software from...
- Page 2 1. Open the Logitech Options Software: Start > All Programs > Logitech > Logitech Options 2. If you have more than one product displayed in the Logitech Options window, select Wireless Mouse MX Master. 3. Click the ‘Point and scroll’ tab in the left hand corner of the software window.
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Page 3: How It Works
HOW IT WORKS When you are logged into Logitech Options with a verified account, your device settings are automatically backed up to our cloud by default. You can manage the settings and the backups from the Backups tab under More settings of your device (as shown in the screenshots below):... - Page 4 Manage settings and backups by clicking on More>Backups.
- Page 5 The settings for a device are backed up for every computer that you have your device connected to and have Logitech Options that you are logged into. Every time you make some modifications to your device settings, they get backed up with that computer name. The backups can be differentiated based on the following: 1.
- Page 6 WHAT SETTINGS GET BACKED UP Configuration of all the buttons of your mouse Configuration of all the keys of your keyboard Point & Scroll settings of your mouse Any application-specific settings of your device WHAT SETTINGS ARE NOT BACKED UP ...
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Page 7: Current Limitations
CURRENT LIMITATIONS 1. The device settings aren’t compatible between Windows and Mac operating systems. So, the settings from Windows operating system cannot be applied to a computer with the Mac operating system and vice versa. 2. There are some features that are available only on certain versions of Windows operating system. - Page 8 If a single-click always double-clicks, check the settings (Windows mouse settings and/or in Logitech SetPoint/Options/G HUB/Control Center/Gaming Software) to verify if the button is set to Single Click is Double Click. NOTE: If buttons or keys respond incorrectly in a particular program, verify if the problem is specific to the software by testing in other programs.
- Page 9 Partial or corrupted download of Logitech Options installer Symptom(s): Logitech Options doesn’t start installing Install is either paused or hung at some point during the installation Possible solutions: When the installation seems to be stuck or not progressing, it could mean that the security settings are locked.
- Page 10 4. Enter your Username and Password. 5. The Security & Privacy settings are now unlocked and you should be able to install the software.
- Page 11 If you’re still not able to install, and if you have Yosemite or earlier, see the Apple support article on how to repair your disk permissions. Visit the Apple support site to learn how to start your Mac in Safe Mode.
- Page 12 1. Clean the scroll wheel with compressed air. 2. Make sure the wheel itself moves and isn’t physically stuck. 3. Check if the settings in Logitech Options for the scroll wheel are correctly selected. See Fixed scroll wheel mode setting on MX Master mouse.
- Page 13 5. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar. 6. Unpair/repair or disconnect/reconnect hardware. 7. Upgrade firmware if available. 8. Windows only — try a different USB port. If it makes a difference, try updating the motherboard USB chipset driver.
- Page 14 Steps 1-3 may vary depending on the manufacturer. +Logitech Options permission prompts on macOS Mojave For official macOS Mojave support, please upgrade to latest version of Logitech Options (6.94 or later). Starting with macOS Mojave (10.14), Apple has a new policy that requires user permission for our Options software for the following features: ...
- Page 15 2. Click on Security & Privacy. 3. Click the Privacy tab. 4. In the left panel, click on Accessibility and check the boxes under Logitech Options Daemon to provide access (as shown below). If you are unable to interact with the checkboxes, please click the lock icon on the bottom left corner and then check the boxes.
- Page 16 Click OK to allow access for Logitech Options Daemon so that you can continue to use these features. In case you clicked Don’t Allow, use the following steps to allow access manually: 1. Launch System Preferences. 2. Click Security & Privacy.
- Page 17 2. Check if .NET Framework is up to date. See the Microsoft instructions here. 3. Try to install Logitech Options while your computer is in a clean boot state (this is different from booting into Safe Mode). When you perform a clean boot, Windows starts with a minimal set of...
- Page 18 NOTE: Normally Flow uses the default ports but if those ports are already in use by another application Flow might use other ports. Check that the Logitech Options Daemon is added automatically when Flow is enabled: Go to System Preferences > Security & Privacy...
- Page 19 This is the expected result: The two "Automatically allow" options are checked by default. The "Logitech Options Daemon" in the list box is added automatically when Flow is enabled. If Logitech Options Daemon is not there, try the following: ...
- Page 20 Try disabling your Antivirus program first, then reinstall Logitech Options. Once Flow is working, re-enable your Antivirus program. Compatible Antivirus Programs Antivirus Program Flow discovery & Flow Norton McAfee Kaspersky Eset Avast ZoneAlarm Not Compatible +Flow network setup check for Windows...
- Page 21 2. Recreate the firewall inbound rule by: Uninstalling Logitech Options Reboot your computer Make sure the antivirus/firewall app is still disabled Install Logitech Options again Re-enable your antivirus Compatible Antivirus Programs Antivirus Program Flow discovery & Flow Norton McAfee...
- Page 22 +Resolve Bluetooth Wireless issues on Mac OS X These troubleshooting steps goe from easy to more advanced. Please follow the steps in order and check if the device works after each step. Make sure you have the latest version of Mac OS Apple is regularly improving the way Mac OS handles Bluetooth devices.
- Page 23 3. In the bottom-right corner of the Bluetooth Preference window, click Advanced. 4. Make sure all three options are checked: Open Bluetooth Setup Assistant at startup if no keyboard is detected Open Bluetooth Setup Assistant at startup if no mouse or trackpad is detected Allow Bluetooth devices to wake this computer...
- Page 24 NOTE: These options ensure that Bluetooth-enabled devices can wake your Mac and that the OS X Bluetooth Setup Assistant will launch if a Bluetooth keyboard, mouse or trackpad is not detected as connected to your Mac. 5. Click OK. Restart the Mac Bluetooth Connection on your Mac 1.
- Page 25 4. Wait a few seconds, and then click Turn Bluetooth On. 5. Check to see if the Logitech Bluetooth device is working. If not, go to the next steps. Remove your Logitech device from the list of devices and try to pair again 1.
- Page 26 3. Re-pair your device by following the procedure described here. Disable the hand-off feature In some cases, disabling the iCloud hand-off functionality can help. 1. Navigate to the General preference pane in System Preferences: Go to Apple Menu > System Preferences > General...
- Page 27 2. Make sure Handoff is unchecked.
- Page 28 Reset the Mac’s Bluetooth settings WARNING: This will reset your Mac, and cause it to forget all of the Bluetooth devices you have ever used. You will need to re-configure each device. 1. Make sure Bluetooth is enabled and that you can see the Bluetooth icon in the Mac Menu Bar at the top of the screen.
- Page 29 2. Hold down the Shift and Option keys, and then click the Bluetooth icon in the Mac Menu Bar. 3. The Bluetooth menu will appear, and you will see additional hidden items in the drop-down menu. Select Debug and then Remove all devices. This clears the Bluetooth device table and you'll then need to reset the Bluetooth system.
- Page 30 5. You will now need to repair all your Bluetooth devices following standard Bluetooth pairing procedures. To re-pair your Logitech Bluetooth device: NOTE: Make sure all your Bluetooth devices are on and have enough battery life before you re-pair them.
- Page 31 3. Your Bluetooth devices should be listed with a Pair button next to each unpaired device. Click Pair to associate each Bluetooth device with your Mac. 4. Check to see if the Logitech Bluetooth device is working. If not, go to the next steps. Delete your Mac’s Bluetooth Preference List The Mac’s Bluetooth Preference List may be corrupted.
- Page 32 4. With the Preferences folder open in the Finder, look for the file called com.apple.Bluetooth.plist. This is your Bluetooth Preference List. This file could be corrupted and cause problems with your Logitech Bluetooth device. 5. Select the com.apple.Bluetooth.plist file and drag it to the desktop.
- Page 33 You can connect your device with a Unifying receiver other than the one included with your product. You can determine if your Logitech devices are Unifying by this logo: If you have purchased a spare USB receiver or have a USB receiver a spare receiver, and want to connect a device to the receiver, here's how: 1.
- Page 34 If you don’t have the Logitech Unifying software, you can download +Device does not appear in Logitech Options Your devices using Logitech Options are displayed in the Logitech Options interface as shown: If your device does not appear, check the following:...
- Page 35 Mouse battery status indicators for more information on checking your battery status. You may have an older version of Logitech Options installed. You can get the latest version from logitech.com/options. +Adjust thumb scroll wheel sensitivity using Logitech Options To adjust thumb scroll wheel sensitivity: 1.
- Page 36 5. Move the slider to the left or right to change the speed at which your thumb wheel scrolls horizontally. +Resolve scrolling issues with the MX Master 2S If you are experiencing scrolling issues, we recommend that you open Logitech Options and disable Smooth Scrolling. To disable Smooth Scrolling: 1.
- Page 37 3. In the left pane, under Smooth scrolling, click the drop-down arrow next to Enabled. 4. Select Disabled. Your change is automatically saved.
- Page 38 Check directly in the computer advanced settings (experienced users) Use Logitech Options Software to check You can use Logitech Options to find out if your computer supports Bluetooth Low Energy technology. If you don’t have Logitech Options software installed, you can...
- Page 39 After you’ve installed Logitech Options, open it, and in the lower right corner, click Add Devices. In the Add a device window, in the right pane under Set up a Bluetooth device, you should see a message letting you know whether or not your computer supports Bluetooth Smart devices.
- Page 40 Supports Bluetooth Low Energy Version (Bluetooth 4.0 or later) 2.0 (0x3) 2.1 (0x4) 3.0 (0x5) 4.0 (0x6) 4.1 (0x7) 4.2 (0x8) 5.0 (0x9) 5.1 (0xa) On Windows Go the search box on the taskbar, type Device Manager, then select from the menu. In Device Manager, expand Bluetooth, right-click on the Bluetooth wireless adapter (ex.
- Page 41 In the Properties window, click the Advanced tab. In Firmware, if the LMP number is 6 or greater than 6 (ex. here 8) then the PC supports Bluetooth Low Energy.
- Page 42 2. When the LED light starts blinking rapidly, the channel is in pairing mode. 3. Connect your device using Bluetooth or the Unifying receiver. +How to customize mouse buttons with Logitech Options You can use Logitech Options software to:...
- Page 43 To change the specific function or task assigned to a mouse button: 1. Launch Logitech Options: Start > Programs > Logitech > Logitech Options. 2. If you have more than one device that uses Logitech Options, click on the mouse you want to configure.
- Page 44 Gesture button You can use the Gesture button to manage Windows, control media (ex. volume up and volume down), pan, zoom and rotate, navigate and arrange windows (ex. maximize/minimize), and assign other custom settings. To perform a gesture, hold down the Gesture button and then move the mouse up or down, left or right.
- Page 45 By default, the Mode shift button lets you switch between SmartShift modes. When SmartShift is enabled, you can use the scroll wheel in either ratchet mode or hyper-fast spin mode. See Adjusting your mouse movements for more information. You can also assign a different action to the Mode shift button if you wish.
- Page 46 Thumb Wheel (Horizontal scroll) The Thumb wheel is located on the side of the mouse. You can use the wheel for horizontal scrolling and adjust the scroll speed. Or, you can assign a different task to the wheel, such as controlling the screen brightness or turning the volume up and down.
- Page 47 Forward and back buttons The forward and back buttons help you to navigate through web or document pages. Or, you can configure the buttons to zoom in or out, assign a keystroke to a button, or select from other options in the list.
- Page 48 To change your pointer speed, enable or disable SmartShift, and access other scroll settings: 1. Open Logitech Options 2. If you have more than one device that uses Logitech Options, click on the image for Wireless Mouse MX Master. 3. Click the Point & Scroll tab.
- Page 49 The connectivity range for your mouse is 10 meters (33 feet) from the Unifying receiver. Moving the mouse closer will improve connectivity. +How to add a new Logitech device with Logitech Options To add a new Logitech device: 1. Open Logitech Options.
- Page 50 66% Charge One green 33% Charge One red 10% Charge You can also use Logitech Options to receive battery status notifications, including low charge warnings. If you don’t have Logitech Options, you can get it from your product’s Download page.
- Page 51 +Customize desktop layout with Logitech Flow You can customize the layout of your computers in Logitech Flow. Here’s how: 1. Open Logitech Options and select the Flow tab. 2. Rearrange your computer setup to match your desktop layout by dragging the screens displayed in the right panel and dropping them to the desired position.
- Page 52 +Determine if Logitech Flow is enabled The status icon lets you quickly know the status of your Logitech Flow setup and transfer progress. It also allows you to quickly disable and re-enable Logitech Flow. The icon will change depending on the current status:...
- Page 53 +Move from one screen to another with Logitech Flow There are a couple of ways to switch between computers: Move your mouse to the edge of your screen to the right (or left if you have changed the order of your screens), and you should automatically flow over into the screen of your second computer.