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Paper feeding problems
Condition
Paper jams during
Clear the paper jam. (See "Clearing paper jams"
printing.
on page 55.)
Paper sticks
•
Check the maximum paper capacity of the
together.
tray. (See "Print media specifications" on
page 67.)
•
Make sure that you are using the correct type
of paper. (See "Print media specifications" on
page 67.)
•
Remove paper from the tray and flex or fan
the paper.
•
Humid conditions may cause some paper to
stick together, replace with a new stack.
Multiple sheets of
Different types of paper may be stacked in the
paper do not feed.
tray. Load paper of only one type, size, and
weight.
Paper does not feed
•
Remove any obstructions from inside the
into the machine.
machine.
•
Paper has not been loaded correctly. Remove
paper from the tray and reload it correctly.
•
There is too much paper in the tray. Remove
excess paper from the tray.
•
The paper is too thick. Use only paper that
meets the specifications required by the
machine. (See "Print media specifications" on
page 67.)
The paper keeps
•
There is too much paper in the tray. Remove
jamming.
excess paper from the tray. If you are printing
on special materials, use the manual feeder.
•
An incorrect type of paper is being used. Use
only paper that meets the specifications
required by the machine. (See "Print media
specifications" on page 67.)
•
There may be debris inside the machine.
Open the top cover and remove any debris.
Transparencies stick
Use only transparencies specifically designed
together in the paper
for laser printers. Remove each transparency as
exit.
it exits from the machine.
Envelopes skew or
Ensure that the paper guides are against both
fail to feed correctly.
sides of the envelopes.
Suggested solutions
Troubleshooting_ 58
Printing problems
Condition
Possible cause
The machine
The machine is
does not print.
not receiving
power.
The machine is
not selected as
the default
machine.
Check the machine for the following:
•
The top cover is not closed. Close the top cover.
•
Paper is jammed. Clear the paper jam. (See
"Clearing paper jams" on page 55.)
•
No paper is loaded. Load paper. (See "Loading
paper in the tray" on page 37.)
•
The toner cartridge is not installed. Install the toner
cartridge.
If a system error occurs, contact a service
representative.
The connection
cable between
the computer and
the machine is
not connected
properly.
The connection
cable between
the computer and
the machine is
defective.
The port setting
is incorrect.
The machine
may be
configured
incorrectly.
The printer driver
may be
incorrectly
installed.
The machine is
malfunctioning.
Suggested solutions
Check the power cord
connections.
Select your machine as your
default machine in your Windows.
Disconnect the machine cable and
reconnect it.
If possible, attach the cable to
another computer that is working
properly and print a job. You can
also try using a different machine
cable.
Check the Windows printer
settings to make sure that the print
job is sent to the correct port. If the
computer has more than one port,
make sure that the machine is
attached to the correct one.
Check the Printing Preferences
to ensure that all of the print
settings are correct. (See
"Opening printing preferences" on
page 42.)
Repair the machine software (See
"Installing USB connected
machine's driver" on page 23).
•
Check the LEDs on the control
panel to see if the machine is
indicating a system error. If the
error cannot be cleared, contact
a service representative.
•
Checking an error message is
also possible from the Smart
Panel on your computer.
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Table of Contents
Troubleshooting
