Samsung SGH-Z107 User Manual page 67

Samsung Z107 UK D6.qxd 11/24/04 11:16
reference
6.8 If there is reason to believe that you have not taken
reasonable care of your phone any claim may be
referred to Chartered Loss Adjusters in order to carry
out a special investigation into the circumstances of
the claim. No free replacement or repair will be
provided unless and until the adjusters confirm your
claim is acceptable under the terms of the policy
6.9 If Orange believes that you have persistently failed to
take reasonable care of your phone your cover will
be cancelled.
6.10 Orange may at its option require you to return your
phone for examination before a replacement is
supplied.
6.11 If Orange has reasonable cause to believe you have
made a fraudulent claim your cover will be cancelled.
6.12 You must provide any assistance and/or information
that Orange reasonably requests in connection with
the replacement of your phone.
6.13 A replacement item will be refused or you will be
charged for any replacement if you have not complied
with the terms of the Insurance policy and of
Orange Care.
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6.14 If your phone is lost or stolen or maliciously damaged
whilst you are abroad you must report the loss or
theft to the relevant local authority and to Orange as
soon as possible but in any event as soon as
reasonably practicable after you discover loss theft or
malicious damage. A replacement phone will not be
sent to you until you return to the United Kingdom.
6.15 Where a replacement phone is issued under the
warranty the original phone must be returned to Orange.
6.16 You may be charged the recommended retail price of
any battery charger or antenna returned to Orange
which is shown not to be that originally supplied with
the phone or of any phone returned to Orange which
is shown to have been deliberately damaged.
6.17 If your phone is lost or stolen, or maliciously or
accidentally damaged so that it is no longer operable
and such lost theft or damage falls outside these
terms and conditions then Orange may entirely at its
discretion agree to sell you a replacement phone at
prevailing replacement phone prices. The charge for
any replacement phone so supplied will be applied to
your Orange account.
6.18 Orange will use its reasonable endeavours to
dispatch any replacement phone to you within 24
hours of agreeing to issue such replacement,
however, for reasons beyond our control this may
not always be possible.
6.19 Orange will arrange with you a place and time period
for any replacement phone to be delivered, on
payment of the administration fee detailed in clause
9.6. We reserve the right to impose a delivery charge
if you are unavailable for the delivery as agreed.
6.20 Any replacement phone received under either clause
3 or clause 7 will not attract a further period of
Insurance or warranty. For the avoidance of doubt
(subject to the provisions of clause 6) the periods
stated in clauses 8.1, 9.1 and 10.2 as appropriate will
continue to apply from the date such cover originally
came into effect.
6.21 Any claim accepted under Orange Care purchased as
an optional extra with your Pay Monthly service plan
will be subject to an administration fee. See clauses
9.6, 9.6.1, and 9.6.2. for details
reference
7 warranty - defective materials or workmanship
7.1 If your phone (or parts thereof) becomes defective
due to faulty materials or workmanship Orange will (at
its option) repair or replace it at no charge (on
payment of the administration fee, if applicable, as
detailed in clause 9.6) provided that:
7.1.1 it has been used in accordance with the
operating instructions;
7.1.2 any repairs which may have been, or are to be
undertaken have been arranged by Orange;
7.1.3 you have complied with the foregoing terms
and conditions;
7.1.4 the Orange phone is registered and connected
to the Orange network in your name;
7.2 This Warranty is an extra benefit and is additional to
your legal rights;
7.3 Batteries only have a 12-month warranty.
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