Samsung SGH-Z107 User Manual page 57

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ensure your phone is secure
Orange Care
Life's difficult enough, without having to worry about
the expense and hassle of replacing your phone.
With Orange Care you get:
■ Worldwide cover for 12 months against loss, theft,
accidental or malicious damage and phone breakdown.
A replacement phone of the same model despatched
■
within 24 hours of our acceptance of your claim, to
any UK address.
■ The same number and the same service on your
replacement Orange phone that you enjoyed on
your old one, so you're never out of touch for long.
Great value cover for £5 per month.
■
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To get Orange Care call 150 if you pay monthly, or
if you are a pay as you go customer.
Note: Orange Care includes insurance and warranty which
is subject to terms and conditions and exclusions as stated
in Chapter 13. You should read these carefully.
To find out if you are covered by Orange Care or for more
information call 150 free from your Orange phone.
protecting your phone
Accidents happen – which is why we offer Orange Care.
However, we do ask that you take good care of your
phone and follow just a few basic steps to help protect
your phone:
Don't leave your phone unattended in a public place.
■
■ Don't leave your phone in a vehicle.
■ If this can't be avoided, please make sure it's locked
in the boot or locked in the glove compartment.
450 ■ Never loan your phone to someone else.
■ Don't leave your phone on transport, for instance
buses, planes or trains.
How to claim:
■ Report the loss, theft or damage to Orange as soon
as possible.
■ Loss, theft or malicious damage claims must be
reported to the police immediately (or as soon as
possible within 24 hours of discovery).
To make a claim or to have your phone barred to
■
prevent unauthorised use simply call Orange Customer
Services on 07973 100 150, or if you are abroad call
+44 7973 100 250.
To speed up your claim make a note of the key facts
■
before calling, eg, time of theft, where you lost it, how
it got damaged and what the damage is, steps taken
to recover your phone and any other relevant details.
You must provide any assistance and/or information
that Orange reasonably requests in connection with
the replacement of your phone.
ensure your phone is secure
■ Remember, if your phone is stolen or maliciously
damaged we need a crime reference number or a lost
property number if it is lost.
Once your claim is accepted and the administration fee
■
of £15 is paid, Orange will despatch your replacement
phone. Please see the Orange Care terms and
conditions for more information.
■ Small Business customers opening an Orange account
receive Orange Care free of charge for the first 12
months. Small Business customers will receive a free
replacement for their lost, stolen and damaged phones,
sent out within 24 hours of our acceptance of your claim.
manufacturer's warranty
If you do not have Orange Care you still receive a 12-month
manufacturer's warranty which covers you against phone
faults. Please call 0208 391 0168 for more details.
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