Troubleshooting; Table 4 Troubleshooting - ZyXEL Communications ZyXEL ZyWALL IDP 10 Quick Start Manual

8 Troubleshooting

PROBLEM
None of the LEDs turn
on when you turn on
the ZyWALL IDP.
Cannot access the
console port
Cannot access the
ZyWALL IDP web
configurator.
Cannot access the
ZyWALL IDP from the
LAN or WAN.
ZyWALL IDP 10 Quick Start Guide

Table 4 Troubleshooting

Make sure that you have the included power adaptor connected to the ZyWALL
IDP and connected to an appropriate power source. Using an incorrect power
adaptor will damage your device!
Check all cable connections. If the LEDs still do not turn on, you may have a
hardware problem. In this case, you should contact your local vendor.
Make sure you have the physical connection properly set up as described in the
hardware connections section.
When configuring using the console port, you need a computer with a terminal
emulation program configured to the following parameters:
o VT100 terminal emulation.
o 9600 bits per second.
o 8 data bits, no parity, 1 stop bit, no flow control
Make sure you are using the correct IP address to access the ZyWALL IDP.
Connect to the ZyWALL IDP from the console port, log in to the command line
interface and type "get system" to check the IP address of the ZyWALL IDP.
Make sure the IP address of the computer you are using to access the ZyWALL
IDP and the ZyWALL IDP are in the same subnet.
If you are trying to access the web configurator via the LAN or WAN port, go to
the command line interface and type "get remote" to check that remote
management is allowed on that port. Management is always allowed on the
MGMT port.
Check the cable connection between the ZyWALL IDP and your computer or
hub. Refer to the section on front panel for details.
Ping the ZyWALL IDP from a LAN computer. Make sure your computer's
Ethernet card is installed and functioning properly.
Check that the port is not in stealth mode. Go to the command line interface and
type "get interface".
Check that remote management is allowed on that port. Go to the command line
interface and type "get remote".
CORRECTIVE ACTION
20