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• If the projector's light source turns off unexpectedly, the A/V mute timer may be enabled. Select Off as
the A/V Mute Timer setting.
• If the projector's laser shuts off and the Status light is orange, the projector has overheated and shut
off. Check the solutions for this light status.
• If the power button on the remote control does not turn on the projector, check its batteries and make
sure the Remote Receiver setting is turned on in the projector's menu, if available.
• The power cord may be defective. Try another power cord. If that doesn't work, disconnect the cord
and contact Epson.
• The cooling fans may run in standby status depending on the projector settings. Also, when the
projector wakes from standby status, the fans may cause an unexpected noise. This is not a
malfunction.
Parent topic:
Related references
Where to Get Help (U.S. and Canada)
Where to Get Help (Latin America)
Projector Light Status
Feature Settings - Operation Menu
Related tasks
Unlocking the Projector's Buttons
Solutions to Remote Control Problems
If the projector does not respond to remote control commands, try the following solutions:
• Check that the remote control batteries are installed correctly and have power. If necessary, replace
the batteries.
• Make sure you are operating the remote control within the reception angle and range of the projector.
• Make sure the projector is not warming up or shutting down.
• Check to see if a button on the remote control is stuck down, causing it to enter sleep mode. Release
the button to wake the remote control up.
• Strong fluorescent lighting, direct sunlight, or infrared device signals may be interfering with the
projector's remote receivers. Dim the lights or move the projector away from the sun or interfering
equipment.
• If available, turn on one of the remote receivers in the projector's menu system, or check if all the
remote receivers were turned off.
Solving Projector or Remote Control Operation Problems
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