Honeywell INNCOM e7w Troubleshooting Manual
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Honeywell INNCOM e7w Troubleshooting Manual

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INNCOM e7w Thermostat
Contents
e7w Smart Wall Plate (SWP) related issues ............................................................................................................ 3
The e7w display shows SWP and you can't use the e7w .................................................................................. 3
Rebooting the e7w back to Factory Default settings ........................................................................................... 7
e7w display related issues ....................................................................................................................................... 8
available ............................................................................................................................................................... 8
e7w display is blank ............................................................................................................................................. 8
e7w Battery related Issues ....................................................................................................................................... 9
The Low Battery symbol has appeared in the lower right corner of the e7w display in a room, but no "Device
with Low Battery" indication has appeared for the room in IC3/IC5 Room View or no Low Battery alarm
occurred in IC3 or IC5 . ....................................................................................................................................... 10
e7w Temperature Control related issues .............................................................................................................. 12
The e7w is not controlling Room Temperature or Fan Speed ........................................................................... 12
triangle symbol is displayed ............................................................................................................................... 16
Using the e7w to read the status of the HVAC Controller's 5 Output relays .................................................... 17
e7w Occupancy detection issues ........................................................................................................................... 19
has been in the room ......................................................................................................................................... 19
e7w Door Test is failing .......................................................................................................................................... 20
e7w PIR motion sensor test is failing ..................................................................................................................... 21
I am not able to Ping one or more room devices from the e7w Png (Ping) menu ................................................ 22
You can't ping ANY room devices from the e7w: .............................................................................................. 22
You can't ping one or more devices but can ping some devices ....................................................................... 22
The e7w WAN (Wide Area Network) test is failing ............................................................................................... 24
1 of 47
Honeywell Restricted
Troubleshooting Guide
13 April 2020
Version 9.0

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  • Page 1: Table Of Contents

    13 April 2020 Version 9.0 INNCOM e7w Thermostat Troubleshooting Guide Contents e7w Smart Wall Plate (SWP) related issues ......................3 The e7w display shows SWP and you can’t use the e7w .................. 3 The e7w in a guestroom failed , you have no replacement or spare e7w’s , and you want to replace it with an e7w from a different room until you can obtain a new e7w.
  • Page 2 Appendix 8 : Using the e7w PING Test........................39 Appendix 9 : Using the e7w CBL32 Registry Viewer/Editor .................. 41 Appendix 10: Using the e7w Door Test......................... 45 Appendix 11: Adjusting the e7w PIR Motion Sensor Sensitivity ................47 2 of 47 Honeywell Restricted...

  • Page 3: E7W Smart Wall Plate (Swp) Related Issues

    HVAC controller partner of the e7w (ie X47) DO NOT get copied to the e7w SWP. If you need to replace the HVAC controller partner, you should refer to applicable installation/commissioning documentation for the HVAC controller. 3 of 47 Honeywell Restricted...
  • Page 4 Figure 1 on the previous page that shows the EEPROM board and e7w pins. Is the EEPROM memory board on the SWP missing , or the screw that attaches the EEPROM memory board missing? Do the SWP pins on the e7w look damaged? 4 of 47 Honeywell Restricted...

  • Page 5: The E7W In A Guestroom Failed , You Have No Replacement Or Spare E7W's , And You Want To Replace It With An E7W From A Different Room Until You Can Obtain A New E7W

    If after connecting the replacement e7w to the SWP , “SWP” appears and remains on the e7w display, the e7w is not connecting to the SWP. Go to the “The e7w display shows SWP and you can’t use the e7w” section on page 3 and follow the steps. 5 of 47 Honeywell Restricted...

  • Page 6: The E7W In A Guestroom Failed And You Want To Replace It With A New Out Of The Box E7W

    Refer to Appendix 1: Setting the Room ID, PAN ID and RF Channel into the e7w during Initialization. Then , return here and do Step 6. 6. Raise and lower temperature on the new e7w and verify it is controlling the room HVAC unit. 6 of 47 Honeywell Restricted...

  • Page 7: Rebooting The E7W Back To Factory Default Settings

    2 horizontal dashes. Upon pressing any button, “Parameter”, “rid” and 2 dashes will appear, indicating the Factory Boot is completed and the e7w requires initialization where you must enter the required Room ID, PAN ID and RF Channel. 7 of 47 Honeywell Restricted...

  • Page 8: E7W Display Related Issues

    ➢ The 4 AA batteries are fully discharged and need replaced ➢ One of more of the AA batteries is not fully seated and making sufficient contact with the battery terminal ➢ The e7w has been damaged or is defective 8 of 47 Honeywell Restricted...

  • Page 9: E7W Battery Related Issues

    Inncom Server running INNControl 3 or INNControl 5, the room should appear in any generated Low Battery reports and a “Device with Low Battery” indication should appear for the room in IC3/IC5. 9 of 47 Honeywell Restricted...

  • Page 10: Occurred In Ic3 Or Ic5

    SWP did not reach the Inncom server. It is only one sent one time after connecting the e7w to the SWP following battery replacement, and then is sent every 18 hours. 10 of 47 Honeywell Restricted...
  • Page 11 Or, you just have to wait and sometime in the next 18 hours the e7w will report its status and the low battery indication will clear. 11 of 47 Honeywell Restricted...

  • Page 12: E7W Temperature Control Related Issues

    RF or S5 bus. The solution is to NOT connect the orange S5 bus data wire between the 2 RF devices , or disable the S5 Bus 12 of 47 Honeywell Restricted...
  • Page 13 If it is installed and powered and you can’t Ping the PC502, try re-binding the PC502 using the e7w to set the correct Room ID, PAN ID and RF Channel into the PC502. Refer to applicable commissioning documentation. 13 of 47 Honeywell Restricted...
  • Page 14 If the X47 is never reacting and calling for its relays to change , verify the X47 is not configured to accept HVAC control commands for Heating/Cooling and Fan Speeds from another HVAC controller instead of deciding itself. 14 of 47 Honeywell Restricted...
  • Page 15 This has both the UAI and ACTA bits set, which makes the X47 stop deciding what Relay outputs to control and expects to be told from another HVAC controller. The 9:6:0:33 HVAC_ControlStrategy value needs to be set to 0 and the Registry change committed in the X47. Value Value 15 of 47 Honeywell Restricted...

  • Page 16: You Cannot Change The E7W Displayed Target Temperature, Fan Speed Or Hvac Mode And A Warning Triangle Symbol Is Displayed

    Press MODE button. This action displays “-“ and Value. Press FAN button to turn off CONTRACTOR MODE. After turning off CONTRACTOR MODE e7w play beep sound. Press the FC button twice to exit SERVICE MODE The alert icon should clear 16 of 47 Honeywell Restricted...

  • Page 17: Using The E7W To Read The Status Of The Hvac Controller's 5 Output Relays

    Relay 5 Heat Call, and one of the 3 fan speed relays to turn on (depending on how far away the selected target temperature is away from the actually room temperature) . 2. Access the e7w PI5 menu, and view the value of PI Offset 12. Value 17 of 47 Honeywell Restricted...
  • Page 18 So, the X47 seems to be correctly reacting to room target temperature changes and calling for the correct Relay output states. You should investigate the actual HVAC unit or wiring between the X47 and HVAC unit to understand why it is not actually heating or cooling as requested. 18 of 47 Honeywell Restricted...

  • Page 19: E7W Occupancy Detection Issues

    You can test if the Door position is being reported into the room and if the Door server is reporting door status using the e7w’s dor (door) test. Refer to Appendix 10: e7w Door Test. If the e7w Door Test fails, refer to the e7w Door Test is failing section of this document. 19 of 47 Honeywell Restricted...

  • Page 20: E7W Door Test Is Failing

    The S541.RF was not configured with I/O Map 0 when it was bound. I/O Map 0 configures the S541 to report Room entry Door position. • The 2 AAA batteries in the S541.RF need replaced or are installed incorrectly. 20 of 47 Honeywell Restricted...

  • Page 21: E7W Pir Motion Sensor Test Is Failing

    , it is possible the PFt PIR sensitivity value is set too high. Set the PFt value to the default value of 2 if the current value is different than 2 and retry the PIr motion sensor test. 21 of 47 Honeywell Restricted...

  • Page 22: I Am Not Able To Ping One Or More Room Devices From The E7W Png (Ping) Menu

    Try re-configuring that device (ie re-I/O Map or re-Push configuration from EngINN) so it has the correct , known address . Then try pinging the device again from the e7w. 22 of 47 Honeywell Restricted...
  • Page 23 During commissioning, each switch gets assigned a unique device address. If this was not done to each device, there could be multiple room devices with the same address. 23 of 47 Honeywell Restricted...

  • Page 24: The E7W Wan (Wide Area Network) Test Is Failing

    PAN ID and RF Channel as the PC502/Room Gateway. ➢ The edge router or floor bridge the room gateway is supposed to communicate through is not powered , not connected to the network connected to the Inncom server or is not configured correctly. 24 of 47 Honeywell Restricted...

  • Page 25: There Is A Demanding Or Important Guest That Wants To Be Able To Set Room Target Temperature To A Higher Or Lower Value Than What Is Currently Selectable On The E7W

    3. Press and Release the Down Arrow button 4. Release the Mode button 5. - - - followed by nO.r (normal mode) will appear on the e7w display, indicating the command to disable LEM mode was sent to the e7w HVAC partner. 25 of 47 Honeywell Restricted...

  • Page 26: Appendix 1: Setting The Room Id, Pan Id And Rf Channel Into The E7W During Initialization

    UP/DOWN arrow button to change the value (range is 0-6). Press FAN to continue. High Value Set MED (Medium) value, check fan speed dots, that indicates medium value displayed (55 default value displayed). Use UP/DOWN arrow button to change the value (range is 0-99). Press FAN to Continue. 26 of 47 Honeywell Restricted...

  • Page 27: Setting The Pan Id During Initialization

    Use UP/DOWN arrow to change the value to the desired PAN ID(range is 0 to 255). Press FAN, the unit beeps to confirm the value stored in the memory and the display changes back to PAn. 27 of 47 Honeywell Restricted...

  • Page 28: Setting The Rf Channel During Initialization

    After returning INITIALIZATION MODE, e7w display a Target Temperature value on the display screen. Then e7w begins to communicate with the default address of its HVAC Partner using the defined Room ID, RF Channel and PAN ID. Default INNCOM HVAC partner address is 14. 28 of 47 Honeywell Restricted...

  • Page 29: Appendix 2: Reading Or Setting The Room Id, Pan Id And Rf Channel Into The E7W After It Has Been Initialized

    UP/DOWN arrow button to change the value (range is 0-6). Press FAN to continue. High Value Set MED (Medium) value, check fan speed dots, that indicates medium value displayed (55 default value displayed). Use UP/DOWN arrow button to change the value (range is 0-99). Press FAN to Continue. 29 of 47 Honeywell Restricted...
  • Page 30 Press FAN button to move between three modes to verify the Room ID. Press the FC button to return SERVICE MODE or press UP arrow button to display next mode. Press the FC button twice to exit SERVICE MODE 30 of 47 Honeywell Restricted...

  • Page 31: Pan - Setting E7W Pan Id (Pan)

    Press FAN, the unit beeps to confirm the value stored in the memory and display will be back showing rF. Press the FC button to return SERVICE MODE or press UP arrow button to display next mode. Press the FC button twice to exit SERVICE MODE Appendix 3: Using the e7w Ping Feature 31 of 47 Honeywell Restricted...
  • Page 32 2. Major SW Version 3. Minor SW Version 4. AGC Level of Pinged Device If no replies to the read commands are received, the display will continue to show the P5 address to be pinged and Value. 32 of 47 Honeywell Restricted...
  • Page 33 6. Press the FC button to stop the Ping. 7. Press the FC twice button to return SERVICE MODE or press UP arrow button to display next mode. Press the FC button twice to exit SERVICE MODE 33 of 47 Honeywell Restricted...

  • Page 34: Appendix 4: Using The E7W Process Image Viewer

    5. Press the FAN button to execute. The e7w sends a 0010000XX (XX=E0-FF) read Process image offset read command to its defined HVAC partner address. If a reply value is received from the HVAC partner, the Pi5 value is displayed in decimal format. Value 34 of 47 Honeywell Restricted...
  • Page 35 If no reply is received , the selected PI Offset value remains and a warning triangle icon is displayed ( Press the FC button to return SERVICE MODE or press UP arrow button to display next mode Press the FC button twice to exit SERVICE MODE 35 of 47 Honeywell Restricted...

  • Page 36: Appendix 5: Setting The E7W "Pa" Partner Address

    Press the FAN button to store the value. The e7w play beep sound. Press the FC button to return SERVICE MODE or press UP arrow button to display next mode Press the FC button twice to exit SERVICE MODE 36 of 47 Honeywell Restricted...

  • Page 37: Appendix 6: Using The E7W Bau (Battery Level) Parameter

    Press MODE button. This action displays bAu value, ranging from 0-255. Press the FC button to return SERVICE MODE or press UP arrow button to display next mode Press the FC button twice to exit SERVICE MODE 37 of 47 Honeywell Restricted...

  • Page 38: Appendix 7: Using The E7W Wan Test

    The edge router or floor bridge the room communicates through is not powered or is not configured correctly Press the FC button to return SERVICE MODE or press UP arrow button to display next mode. Press the FC button twice to exit SERVICE MODE 38 of 47 Honeywell Restricted...

  • Page 39: Appendix 8 : Using The E7W Ping Test

    2. Major SW Version 3. Minor SW Version 4. AGC Level of Pinged Device If no replies to the read commands are received, the display will continue to show the P5 address to be pinged and Value. 39 of 47 Honeywell Restricted...
  • Page 40 6. Press the FC button to stop the Ping. 7. Press the FC twice button to return SERVICE MODE or press UP arrow button to display next mode. Press the FC button twice to exit SERVICE MODE 40 of 47 Honeywell Restricted...

  • Page 41: Appendix 9 : Using The E7W Cbl32 Registry Viewer/Editor

    5. Press the MODE button. This action displays KEY value (This is the Registry Key value). 6. Use the UP/DOWN arrow buttons to change the KEY value to the required CBL32 Key. For example, 9:1 - Group 9: Key 1 Occupancy or 7:3 - Group 7: Key 3 Light Output 41 of 47 Honeywell Restricted...
  • Page 42 Group 7 registry’s have an Index value that must be defined before defining the desired Offset , so after pressing the MODE button , ( I dX or Index) and 0 will be displayed. Use the Up/ Down Arrow buttons to define the desired Index#. “1” in this example. 42 of 47 Honeywell Restricted...
  • Page 43 Use Up button to set parameter value to 8 , then press MODE button to view the value ➢ If the defined Registry 07:YY:XX Index does NOT exist in the HVAC partner, nUL will be briefly displayed , then the e7w will return to displaying the selected Index value. 43 of 47 Honeywell Restricted...
  • Page 44 (Store) is displayed. Pressing the FAN button again with Str displayed will Commit the registry and permanently store all changes. The e7w will RESET in order to store the changes and exit out of Parameter mode. 44 of 47 Honeywell Restricted...

  • Page 45: Appendix 10: Using The E7W Door Test

    Enter SERVICE MODE Press UP/DOWN arrow buttons to select dor. Press MODE button. This action displays dor value (O is the default dor value displayed) Value Open the room entry door. The following sequence should happen: 45 of 47 Honeywell Restricted...
  • Page 46 Close the door. The e7w buzzer stops. Press the FC button to return SERVICE MODE or press UP arrow button to display next mode. Press the FC button twice to exit SERVICE MODE 46 of 47 Honeywell Restricted...

  • Page 47: Appendix 11: Adjusting The E7W Pir Motion Sensor Sensitivity

    4 - Report detected motion only after 5 PIR sensor detections occur. Use the Up / Down arrow buttons to select the desired value. Press the FAN button to store the change. The e7w will beep Press the FC button to exit SERVICE MODE 47 of 47 Honeywell Restricted...

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