Logitech MX Master Frequently Asked Questions Manual page 20

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Compatible Antivirus Programs
Antivirus Program
Norton
McAfee
AVG
Kaspersky
Eset
Avast
ZoneAlarm
 +Flow network setup check for Windows
If you are having difficulty establishing a connection between two computers for Flow, follow
these steps:
1. Check both systems are connected to the internet:
o On each computer, open a web browser and check the internet connection by
navigating to a webpage.
2. Check both computers connected to the same network:
o Open a CMD prompt/Terminal: Press Win+R to open Run.
o Type cmd and click OK.
o In the CMD prompt type: ipconfig /all
o Check and note the IP address and Subnet mask. Make sure that both systems are in the
same Subnet.
3. Ping the systems by IP address and make sure that ping works:
o Open a CMD prompt and type: ping <IP address> [Where the <IP address is the IP
address of the other computer noted in step 2 above].
4. Check that the Firewall & Ports are correct:
Ports used for Flow:
TCP
Try disabling your Antivirus program first, then reinstall Logitech Options.
Once Flow is working, re-enable your Antivirus program.
59866
Flow discovery & Flow
OK
OK
OK
OK
OK
OK
Not Compatible