Customer Service Access; Deleting Network Settings; Information On Data Protection - Gaggenau RF411704 Instruction Manual

Customer Service access

If you contact Customer Service, they can access your
appliance and view its status after you have given your
consent. You need to have your appliance connected to
your home network for this.
Further information about Customer Service access and
its availability in your country is available under
www.home-connect.com in the Help & Support area.
1.
Contact Customer Service.
~ "Customer service" on page 29
2.
Confirm the start of Customer Service access in the
app.
During Customer Service access the symbol Ù
appears on the control panel.
3.
As soon as Customer Service has obtained the
necessary data, they end access.
Note: You can interrupt remote diagnosis early by
switching off Customer Service access in the Home
Connect app.

Deleting network settings

If there is a problem when trying to establish a
connection, or if you would like to register the appliance
in a different home network (WLAN), the Home
Connect settings can be reset.
1.
Open the Home network menu on your refrigerator.
~ "Setting up Home Connect" on page 21
Press C button to move to the menu item Delete
2.
network settings.
3. Press % button to open the menu item.
4.
Confirm the message to delete the network settings.
To then reconnect the appliance to the home network,
perform initial setup again.
~ Page 21

Information on data protection

The first time your Home Connect appliance is registered
on a WLAN home network connected to the Internet (Wi-
Fi), your appliance will transmit the following types of
data to the Home Connect server (initial registration):
Unique appliance identification (consisting of
▯
appliance codes as well as the MAC address of the
installed Wi-Fi communication module).
Security certificate of the Wi-Fi communication
▯
module (to ensure a secure data connection).
The current software and hardware version of your
▯
domestic appliance.
Status of any previous resetting to factory settings.
▯
This initial registration prepares the
Home Connect functions for use and is only required
when you want to use these Home Connect functions for
the first time.
Note: Please note that the Home Connect functions can
be utilized only in conjunction with the Home Connect
app. Information on data protection can be called up in
the Home Connect app.
en-us
Home Connect
23