If You Need Service Or Assistance - Whirlpool SS313PET Use & Care Manual

Slide-in gas range
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If you need service or assistance,
we suggest you follow these five steps:
t Before calling for
assistance...
If control
knob(s)
will not turn:
l
Did you push in before trying to turn?
Pertormance
problems
from little things you can
without tools of any kind.
often result
find and fix
If nothlng
operates:
l
Is the range properly connected
to
gas and electrical
supplies? (See
"Installation
Instructionsl')
l
Have you checked
your home's
main fuses or circuit breaker box?
l
Is the flow of combustion
and/or
ventilation
air
to
the
range
blocked?
Do not block
the air flow
to and around
the range.
l
Is the Oven Temp control
knob
turned to a temperature
setting or
BROIL?
If burner
falls to Ilght:
. Is the range level?
l
Is the range connected
to electrical
l
Are you using pans recommended
powe0
in the
"CookIng
Gulde"?
l
Have you checked
your home's
main fuses or circuit breaker box?
l
Are burner
ports clogged?
[See
page
17.)
If burner
flames
are uneven:
l
Are burner
ports clogged?
(See
page 17.1
If burner
flames
lift off ports,
are
yellow,
or are noisy when turned
off:
l
The air/gas
mixture may be incor-
rect. (Call for service.]
If burner
makes
a popplng
noise
when ON:
l
Is the burner wet from washing? Let
dry.
If soll
is visible
on Contlnuous-
Cleaning
oven finish:
l
The special
finish is designed
to
gmdually
reduce
oven sol1
during
normal baking or roasting. It is not
designed
to keep your oven spot-
less, only presentably
clean.
l
The door is cooler
than the oven
walls. Soil will be more visible on the
door than other areas in the oven,
See page 16 for how to clean.
l
Sugar and starchy spills may leave
stains. See page 16 for hand clean-
ing tips.
Use foll on lower
rack
to
catch
these spills.
If cooking
results
aren't
what
you
expected:
l
If baking, have you allowed 1Yz to 2
inches (4-5 cm) on all sides of the
pans for air circulation?
l
Have you preheated the oven as the
recipe calls for?
l
Are the pans the size called for in the
recipe?
l
Are you following
a tested recipe
from a reliable source?
l
Do the cooking
utensils
have
smooth, flat bottoms and fit the sur-
face burners?
See
the
Cooklng
Gulde
for more infor-
mation on cooking
problems
and
how to solve them.
20

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