NEC Univerge SV8500 Programming Manual page 212

12. CFT that belongs to the monitored agent is used for monitoring.
13. If FCCS Link Block or IP PAD Link Block is encountered while establishing monitor (SCF6), the following
error code will be returned to ACDP.
ACD FEATURES
[M-28A] MONITORING - ACD SUPERVISOR - ACD
[E-6A] EMERGENCY/RECORDER - ACD
[M-89A] MONITOR ME - ACD
14. When the supervisory position is an IP terminal, after attempting monitoring, the supervisory position is called
and the agent to be monitored will ring. If IP PAD Link Block occurs when the agent attempts to answer the
call, the call cannot be established and the ringing continues. When any idle IP PAD trunk is available, the agent
can answer the call at subsequent monitoring attempt. Ringing can be stopped by pressing the following key
twice.
[M-28A] MONITORING - ACD SUPERVISOR - ACD
[E-6A] EMERGENCY/RECORDER - ACD
[M-89A] MONITOR ME - ACD
15. If IP PAD Link Block is encountered when a supervisory position attempting override on an ACD call, an error
code will be returned. The override attempt will be retried in the ACDP.
16. IP PAD requires the following firmware for this feature: SW439-IPPAD PROGRAM-D, Issue 6 or higher.
17. In the case of Single-Path Monitor Connection, when starting or stopping the Monitor feature, silence occurs
for a moment because the speech path is reestablished.
18. When starting or stopping the Monitor feature, silence occurs for a moment because the voice path is reestab-
lished.
19. When one of the following parties uses an IP device, loudness level according to IP PAD data may change on
the ACD call monitored by supervisor. (Because the voice path is reestablished.) Adjust the loudness level of
IP PAD data appropriately. (Refer to the Data Programming Manual - Business Chapter2 ASSIGNMENT OF
BASIC OFFICE DATA 18. PAD/EC Control IP/PHC Support)
• Agent
• Calling party
CAUTION: The use of a monitoring device to eavesdrop, whether or not contemporaneous with its trans-
mission, may be illegal under certain circumstances and laws. Legal advice should be sought be-
fore implementing any practice that monitors a telephone conversation. Some federal and state
M-28A MONITORING - ACD SUPERVISOR - ACD
MON/BARGE lamp remains lit on the supervisory position. Monitoring will
be retried in ACDP. When any idle connection trunk/IP PAD is found, the
monitor is treated as successful.
EMERG BUSY will be displayed on the agent position.
MONITOR BUSY will be displayed on the agent position.
ACD FEATURES
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POSITION STATUS
KEY
MON
ASSIST/\
EMER