NEC Univerge SV8500 Programming Manual page 144

SERVICE CONDITIONS
1. When using this feature, assign an independent agent group only configured by analog stations. This agent
group should not be mixed with Digital terminals, IP terminals or Soft Phones.
2. The access codes dialed by agents from analog positions may be from 2 to 5 digits in length and may not contain
any "*" or "#" digits even though these digits are commonly available on the station equipment typically used.
3. Success and failure announcements are not connected to agents performing a transfer to the access code. Only
agents without a held party hear announcements.
4. The Telephony Server without announcement trunk can send the tone, (service set tone for success and reorder
tone for failure) to the agent.
5. When using this feature, be sure to assign SFI 95 = 1 (Direct Incoming Call Restriction) to Analog Agent posi-
tions.
6. The current status time counter for Analog Agent Position on Real Time window of the Server MIS is reset to
zero each time the user goes off-hook or on-hook.
7. Day/Night mode changeover of ACD Analog Split must be performed from the MIS terminal.
8. Tally Code information for Analog Agent that is displayed on the Historical Report of the Client/Server MIS
supports only the information about the number of Tally key presses.
9. Terminals connected to Analog MC/MC&MG can also be used as Analog Agent Position.
PROGRAMMING
STEP 1: AMNO - Assign the pilot number used for ACC in ACDANA
M_NO: pilot number (monitor number) Max. 5 digits
STEP 2: ACDANA
ACC: Access code (Max. 5 digits) assigned in AMNO, M_NO.
FKIND: Feature (1-13)
1 = Logon with ID code
2 = Logon without ID code
3 = Logoff
4 = Ready Mode
5 = Work Mode
6 = Break Mode
7 = Tally Code
8 = Trunk Trouble
9 = Day Mode Single
10 = Day Mode All
11 = Night Mode Single
12 = Night Mode All
13 = Permanent Work
A-91A ANALOG ACD POSITION - ACD
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