Epson SureColor F6370 User Manual
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Epson SureColor F6370 User Manual

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Summary of Contents for Epson SureColor F6370

  • Page 1 ® ® Epson SureColor F6370 User's Guide...

  • Page 3: Table Of Contents

    Contents Epson SureColor F6370 User's Guide ....................... 7 Introduction to Your Printer........................8 Notations Used in the Documentation ....................8 Printer Part Locations........................... 8 Product Parts - Front and Side ......................9 Product Parts - Inside ........................11 Control Panel Parts ........................13 Consumables and Replacement Parts ....................
  • Page 4 Paper Menu Settings.......................... 51 Maintenance Menu Settings....................... 54 Setup Menu Settings .......................... 55 Maintenance............................... 60 When to Maintain Your Product ......................60 Preparing for Maintenance ......................... 61 Maintenance Supplies ........................62 Maintenance Precautions ......................64 Stirring High Density Black Ink ......................65 Replacing the Ink and Chip Unit ......................
  • Page 5 Red Light Shines Inside the Printer ..................... 114 Solving Printing Problems ........................ 114 Nothing Prints ..........................114 Cannot Print Over a Network....................... 115 Print Head Moves But Nothing Prints ..................115 Removing Jammed Media......................116 Media Does Not Feed or Eject Correctly..................118 Media Does Not Cut Cleanly .......................
  • Page 6 Copyright Attribution ........................135...

  • Page 7: Epson Surecolor F6370 User's Guide

    Epson SureColor F6370 User's Guide Welcome to the Epson SureColor F6370 User's Guide. For a printable PDF copy of this guide, click here.

  • Page 8: Introduction To Your Printer

    Introduction to Your Printer Refer to these sections to learn more about your printer and this manual. Notations Used in the Documentation Printer Part Locations Consumables and Replacement Parts Printer Usage Guidelines Notations Used in the Documentation Follow the guidelines in these notations as you read your documentation: •...

  • Page 9: Product Parts - Front And Side

    Product Parts - Front and Side Roll rest Printer cover Paper eject guide Maintenance box covers (not used for this product) AC inlet Waste ink bottle Waste ink bottle stopper Waste ink tube Option port Data light LAN port Status light USB port Ink tank Stirring stick...
  • Page 10 Slider (chip holder) Maintenance cover Alert light Control panel Side cover Roll paper cover Slider (Chip Holder) Parts Slider Ink inlet cover Chip unit...

  • Page 11: Product Parts - Inside

    Roll Paper Adapter Adapter lock lever Size lever Parent topic: Printer Part Locations Product Parts - Inside...
  • Page 12 Print head Platen Pressure rollers Wiper cleaner Suction caps Anti-drying caps Wiper Roll lock lever Adapter holder Adapter guides Paper slot Parent topic: Printer Part Locations...

  • Page 13: Control Panel Parts

    Control Panel Parts power button power light load/remove paper button LCD screen The Menu button back button The left and right arrow buttons...
  • Page 14 The up and down arrow buttons The OK button ink tab info button maintenance button pause/cancel button cut/feed media button LCD Screen Display Status messages Feed adjustment information, if you have entered a value during printing Information display area with the 5 tabs described in the next table Print status tab Displays information about the print jobs in the print queue.
  • Page 15 Chip unit status tab The chip unit status (1) changes from normal (left) to warning or error status (right) if necessary. The ink color is shown below (2). • HDK: High Density Black • Y: Yellow • M: Magenta • C: Cyan : Remaining ink level indicators : Ink is low : Ink is nearing the end of its life.

  • Page 16: Consumables And Replacement Parts

    You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.ca (Canada), select your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463- 7766) in the U.S. or 800-807-7766 in Canada.

  • Page 17: Printer Usage Guidelines

    Caution: Using ink from an non-genuine ink pack may result in a malfunction. Epson shall not be held responsible for any damages or problems with the product that may occur when using non-genuine ink packs. Consumable Part number High-Density Black...

  • Page 18: Using Your Printer

    Using Your Printer Follow these guidelines as you use your printer: • Operate the printer only within the specified operating temperature and humidity range for your product and your media. • Check to make sure you maintain the specified humidity range, especially in dry areas or air conditioned environments.

  • Page 19: Handling Ink Packs And Ink Tanks

    • Do not place items on an ink tank or subject the ink tanks to strong impacts, or the tank may detach. If an ink tank comes off, contact Epson support. • Store ink packs at room temperature, out of direct sunlight.

  • Page 20: Storing Your Printer

    • If you will not use the printer for a prolonged period of time, maintenance must be performed by a service engineer before and after this period. Contact Epson support. • Even if the printer is not turned on, ink that has accumulated in the waste ink tube may leak out. Make sure the waste ink bottle is installed even when the printer is not on.

  • Page 21: Media Handling

    Media Handling See these sections to load and handle media on your product. Loading Media Viewing and Changing Media Settings Saving Sets of Media Settings Printable Area and Paper Size Checking Media Feed Adjustment Cutting Media Removing Media Using the Auto Take-up Reel Loading Media Before loading media in your printer, review and follow the media handling guidelines for the best results.
  • Page 22 3. Lift up the adapter holder lock lever. 4. Place your media on the roll rest temporarily.
  • Page 23 5. On the roll paper adapters, slide the size lever to the position for the size of the roll core on the media you are loading. • 3-inch core...
  • Page 24 • 2-inch core...
  • Page 25 6. Lift up the lock levers on both roll paper adapters. 7. Attach the roll paper adapters to each end of your media roll and press them in until they are fully inserted.
  • Page 26 8. Lower the lock levers on both roll paper adapters. 9. Slide the roll paper right until it contacts the adapter guide, then slowly roll it backward following the adapter guide. 10. Press the load/remove paper button on the product control panel.
  • Page 27 You see the Roll Paper message on the product control panel screen. Press the OK button. 11. Insert the roll paper into the opening in the product and pull it through, making sure there is no slack in the paper and the ends do not fold. Note: Avoid touching the printable surface of the paper.
  • Page 28 12. Lower the adapter holder lock lever and press the OK button. Paper feeds into the product. Note: If the leading edge of the paper is not horizontal or cut neatly, you can cut the edge of the roll paper with the built-in cutter by pressing the OK button, then pressing the cut/feed media button within five seconds.

  • Page 29: Viewing And Changing Media Settings

    Related tasks Viewing and Changing Media Settings Viewing and Changing Media Settings After you load media in your product, you see a screen like this on your product control panel which lets you view or change your media settings: The media settings include the options selected and stored for each media bank or RIP setting you created.

  • Page 30: Saving Sets Of Media Settings

    5. If you turned on the Remaining Setup setting, you see a prompt to enter the length of the current media. 6. Press the up or down arrow button to select a roll length from 15 to 3000 feet (5 to 999.5 m) long and press the OK button.

  • Page 31: Printable Area And Paper Size Checking

    8. Press the up or down arrow button to select Setting Name and press the OK button. 9. Press the up or down arrow button to display the letters and symbols you can use to name the media setting. When you see the desired character, press the right arrow button to move to the next character position and repeat this step as necessary to complete the setting name.
  • Page 32 Note: If you turn off the Paper Size Check setting, printing may occur outside the edges of your media, causing ink to stain the product. Make sure your print data width does not exceed the loaded media width. Bottom margin You can configure this margin in the RIP software from 0.2 inch (5 mm) or more;...

  • Page 33: Media Feed Adjustment

    Media width 10 to 44 inches (254 to 1118 mm); if Paper Size Check is off, the product assumes this is 44 inches (1118 mm) regardless of the actual width. The configured margin and the actual print results may differ depending on the RIP software you use. Contact the RIP manufacturer for more information.
  • Page 34 1. On the product control panel, press the left or right arrow button to select the tab and press the OK button. The Paper menu appears. 2. Press the up or down arrow button to select Custom Paper Setting and press the OK button. The Custom Paper Setting menu appears.

  • Page 35: Adjusting The Media Feed During Printing

    Adjusting the Media Feed During Printing Follow the steps here to adjust the feed during printing without printing a test pattern. 1. During printing, press the cut/feed media button. The product control panel displays an adjustment value. 2. Press the up or down arrow button to adjust the feed depending on these banding results in your printout: •...

  • Page 36: Removing Media

    1. Press the cut/feed media button, look through the printer cover, and press the down arrow button as necessary to align the cut position with the arrow inside the printer. 2. Press the OK button. The printer slowly cuts the media. Parent topic: Media Handling Related references...
  • Page 37 2. Press the up or down arrow button to select Remove Paper and press the OK button. Note: To perform accurate remaining roll paper management, select the tab and record the amount of roll paper remaining when you replace the roll paper. Enter the length of the roll the next time it is used.
  • Page 38 5. Holding the roll by the roll paper adapters, move the media to the roll rest temporarily. 6. Lift up the lock levers on both roll paper adapters. 7. Remove the roll paper adapters from each end of your media roll. 8.

  • Page 39: Using The Auto Take-Up Reel

    Parent topic: Media Handling Using the Auto Take-up Reel See these sections to use the auto take-up reel with your product. Note: The auto take-up reel may not be available in all markets. About the Auto Take-up Reel Attaching the Take-up Roll Core to the Auto Take-up Reel Take Up with the Printable Side In Removing Media from the Auto Take-up Reel Parent topic:...
  • Page 40 1. Set the Auto switch on the auto take-up reel unit to Off. 2. Make sure the media roll is loaded correctly in the product and press the cut/feed media button on the control panel.
  • Page 41 3. Press and hold the down arrow button until the edge of the loaded media reaches the roll core holders. Note: Always use the down arrow button to feed loaded media or the media may twist during take- 4. Unlock the roll core holder lock levers and adjust the roll core holders so they are wider than your media.
  • Page 42 5. Align the right roll core holder with the right edge of the media.
  • Page 43 6. Lock the right roll core holder lock lever so the roll core holder does not move. 7. Insert the roll core onto the right roll core holder.
  • Page 44 8. Insert the left side of the roll core fully onto the left roll core holder. 9. Confirm that the roll core and the edges of the media are aligned. If they are misaligned, loosen the right roll core holder locking screw and repeat these steps to attach the roll core again. 10.

  • Page 45: Take Up With The Printable Side In

    Parent topic: Using the Auto Take-up Reel Related tasks Loading Media Take Up with the Printable Side In After attaching the roll core on the auto take-up reel, follow these steps to take up media with the printable side in. Note: Before proceeding, select Off as the Auto Cut setting.
  • Page 46 Note: Make sure the media lays flat across the roll core without any gaps. When attaching tape in the center, pull the center of the paper straight. When attaching tape on the left and right sides, pull the paper to the corresponding sides. 2.
  • Page 47 4. Move the Auto switch up to the Backward position.

  • Page 48: Removing Media From The Auto Take-Up Reel

    5. Make sure the media is taut and confirm that the tension is even by lightly tapping the media on both sides as shown here. Note: If the media is looser on one side than the other, the media cannot be taken up correctly. Repeat these steps to reload the media on the auto take-up reel.
  • Page 49 1. Set the Auto switch to the Off position. 2. Cut the media and move the Manual switch to the Backward position and hold it until all the media is on the take-up reel. Note: After cutting the media, support the cut edge to prevent it from touching the floor until all the media is taken up.
  • Page 50 3. Unlock the roll core holder lock levers and remove the holders from the roll core as shown here. 4. Remove the roll core from the auto take-up reel. Parent topic: Using the Auto Take-up Reel Related tasks Cutting Media...

  • Page 51: Using The Control Panel Menus

    Using the Control Panel Menus Follow the instructions in these sections to access the printer menu system and select settings. Accessing the Printer's Menus Paper Menu Settings Maintenance Menu Settings Setup Menu Settings Accessing the Printer's Menus You can use the printer menus to adjust the settings that control how your product works. 1.
  • Page 52 Setting Options Description Load/Remove Paper Remove Paper Displays instructions for removing paper. Roll Paper Displays instructions for loading paper. Select Paper Type 1 to 10 (Paper Settings Lists the names of user-defined paper Number) types. Custom Paper Setting — See the next table. Custom Paper Setting options Options Description...
  • Page 53 Options Description Paper Feed Adjust Use this setting if you are unable to resolve banding issues even after head cleaning and alignment. Select one of the following: Pattern: prints an adjustment pattern that you can measure and then enter the measured distance. Value: lets you choose an adjustment between –0.70 and +0.70%.

  • Page 54: Maintenance Menu Settings

    Maintenance Menu Settings The Maintenance menu lets you run nozzle checks, cleaning cycles, and other maintenance operations. You can access the menu by pressing the OK or Menu button while the tab is selected. Caution: Follow the instructions in the topic links below the table to use these menu settings correctly. Setting Options Description...

  • Page 55: Setup Menu Settings

    Performing Head Maintenance Cleaning the Print Head Checking for Clogged Print Head Nozzles Setup Menu Settings The Setup menu lets you configure and monitor the following aspects of your product: • Printer setup • Printer status • Network setup • Power settings •...
  • Page 56 Setting Options Description Roll Paper Setup Auto Cut Automatically cuts the roll paper as each page is printed. Refresh Margin Automatically trims the leading edge to remove any ink stains that may have been left from the previous print job. Page Line Prints a cut line between pages if Auto Cut is off.
  • Page 57 Setting Options Description Advanced Settings Remove Skew Performs skew correction for loaded media. Disable if media shows traces from the rollers. Drying Time Per Page If ink blurs on the paper, set a time from 0.5 to 60 minutes. Paper Size Check Automatically detects the edges of the paper.
  • Page 58 Setting Options Description Carriage passes — Displays the current number of carriage passes. Network Setup Settings Setting Options Description IP Address Setting Auto Determines whether IP addresses are obtained automatically through DHCP or Panel manually. Select Panel to enter an IP address, subnet mask, and default gateway address.
  • Page 59 Setting Options Description Unit: Length Selects the unit of length used on the control panel display and when printing test patterns. ft/in Alert Lamp Setting Enables the alert light when an error occurs. Administrator Menu Settings Setting Options Description Date And Time MM/DD/YY HH:MM Sets the printer's built-in clock.

  • Page 60: Maintenance

    Maintenance See the instructions in these sections to maintain your printer for optimum results. When to Maintain Your Product Preparing for Maintenance Stirring High Density Black Ink Replacing the Ink and Chip Unit Print Head Maintenance Cleaning the Anti-drying Caps Cleaning the Platen Replacing the Waste Ink Bottle Replacing the Cutter...

  • Page 61: Preparing For Maintenance

    Symptom Maintenance or consumable operation You want to check the print quality for clogged Run a nozzle check to print a check pattern. nozzles. A nozzle check pattern indicates clogged nozzles. Clean the print head. Print quality has declined. Printed media is faint, or contains horizontal stripes or uneven colors.

  • Page 62: Maintenance Supplies

    Maintenance Supplies Before performing any maintenance tasks or replacing ink, make sure you have the maintenance supplies listed here. Protective eyewear Obtain commercially available eyewear to protect your eyes from ink and ink cleaner. Mask Obtain a commercially available mask to protect your mouth and nose from ink and ink cleaner. Wiper kit Use the wiper kit that came with your product to replace the wiper and wiper cleaner.
  • Page 63 Cap Cleaning Kit Use the cap cleaning kit that came with your product for cleaning ink stains. The kit contains the following items: Number Part Quantity Gloves Dropper Cleaning stick (wide) Cleaning stick (narrow) Cap cleaning liquid Metal or plastic tray Obtain a metal or plastic tray to hold cleaning tools and removed consumables.

  • Page 64: Maintenance Precautions

    Soft cloth Obtain a commercially available static-free, lint-free soft cloth to clean inside the product. Parent topic: Preparing for Maintenance Related references Consumables and Replacement Parts Maintenance Precautions Follow these precautions as you maintain your product: • Remove loaded media from the product before performing any maintenance tasks. •...

  • Page 65: Stirring High Density Black Ink

    When handing over the waste ink to the industrial waste disposal company, make sure you include the Safety Data Sheet (SDS) found on the Epson support website. Parent topic:...
  • Page 66 2. Grasp the loop at the top of the ink inlet cap and slowly remove the ink inlet cap.
  • Page 67 3. Move the stirring stick up and down 15 times. Insert the stick completely into the ink tank and raise the stick up to the top each time. Caution: Move the stick slowly and steadily, or ink may splatter. 4. Insert the stirring stick into the ink tank and replace the ink inlet cap Caution: Press the ink inlet cap down firmly.

  • Page 68: Replacing The Ink And Chip Unit

    5. Close the ink inlet cover. Parent topic: Maintenance Related references Maintenance Precautions Replacing the Ink and Chip Unit See these sections to replace the ink chip unit in your product. About Ink and Chip Unit Replacement Ink and Chip Unit Precautions Replacing the Chip Unit and Refilling Ink Parent topic: Maintenance...

  • Page 69: Ink And Chip Unit Precautions

    The ink tank must be replaced because fine dirt, dust, and other foreign material may cause the ink tank’s filter to malfunction. The ink tank replacement interval depends on the usage environment and conditions. Contact Epson support for information on replacing components.

  • Page 70: Replacing The Chip Unit And Refilling Ink

    • If fluid enters your eyes, rinse them immediately with water. Failure to observe this precaution could result in bloodshot eyes or mild inflammation. If problems persist, consult with a physician. • If fluid enters your mouth, consult with a physician. •...
  • Page 71 Contact Epson Support for information on replacing components. 2. Open the ink tank cover. 3. Insert a finger into the groove on the top of the slider and pull it straight out.
  • Page 72 4. Remove the chip unit from the slider. 5. Confirm that the label color on the slider matches the label on the new ink pack. Then attach the chip unit supplied with the new ink pack to the slider.
  • Page 73 6. Hold the slider level and insert it. Then close the ink tank cover. Caution: Do not push the slider in with too much force. Failure to observe this precaution could damage the printer. The new chip unit is automatically charged when the charge status is expended and no blue bars remain on the product's control panel screen.
  • Page 74 8. Open the ink inlet cover. 9. Do the following: • For all ink colors except High Density Black ink, remove the ink inlet cap from the ink tank.
  • Page 75 • For High Density Black ink, grasp the loop at the top of the ink inlet cap and slowly remove the ink inlet cap.
  • Page 76 Rest the stirring stick on the tab at the edge of the tank as shown.
  • Page 77 10. Cut or tear off the ink pack spout seal.
  • Page 78 11. Insert the spout of the ink pack into the groove and slowly tilt it to pour the ink. Note: Be sure to completely empty the ink pack into the tank. Do not use an ink pack to refill multiple ink tanks.
  • Page 79 12. Do the following: • For all ink colors except High Density Black ink, replace the ink inlet cap. • For the High Density Black ink, lift up the stirring stick, guide it into the ink tank, and replace the ink inlet cap as shown.

  • Page 80: Print Head Maintenance

    13. Close the ink inlet cover. Parent topic: Replacing the Ink and Chip Unit Related concepts About Ink and Chip Unit Replacement Related references Consumables and Replacement Parts Ink and Chip Unit Precautions Print Head Maintenance Print head maintenance ensures the best print quality. Perform the following maintenance as necessary: •...

  • Page 81: Checking For Clogged Print Head Nozzles

    Checking for Clogged Print Head Nozzles Cleaning the Print Head Aligning the Print Head Performing Head Maintenance Parent topic: Maintenance Checking for Clogged Print Head Nozzles To maintain optimum print quality, perform a nozzle check before printing. This lets you visually inspect the printed check pattern and clean the nozzles, if necessary.

  • Page 82: Cleaning The Print Head

    Nozzles need cleaning Note: When paper is loaded in the auto take-up reel, the paper is not automatically cut after printing the check pattern. If the check pattern is hard to see, press the cut/feed media button then press the down arrow button until the check pattern is easily visible. After checking the printed pattern, press the up arrow button to rewind the paper then press the back button to return to the menu.

  • Page 83: Aligning The Print Head

    • Heavy: Use this cleaning level if you cannot clear the clogged nozzles after cleaning with the medium level. 1. Press the maintenance button on the control panel. You see the Maintenance menu. 2. Press the up or down arrow button to select Head Cleaning and press the OK button. 3.
  • Page 84 2. Press the up or down button to select Custom Paper Setting and press the OK button. 3. Press the up or down button to select the paper type you want to set alignment values for and press the OK button. 4.
  • Page 85 7. Examine the alignment test pattern to select the pattern number with the least visible white lines, as in pattern 3 shown here. 8. Take the average number for each row and color in the alignment patterns, as shown in the example below:...

  • Page 86: Performing Head Maintenance

    9. If the product control panel displays C1, press the up or down arrow button to select the number of the best pattern in C1 and press the OK button. Repeat this step for all the color patterns. After you select the final color pattern number, the control panel returns to its ready status. Parent topic: Print Head Maintenance Related references...
  • Page 87 5. Peel the backing off of the pads in the head maintenance kit. 6. Open the printer cover. 7. Place the pads on the platen on both sides of the print head (a). Caution: Make sure the pads do not cover the ink absorbing areas (b) on the platen so the pads do not stick to them.
  • Page 88 8. Press the edge of each pad against the rollers as shown. Note: Make sure there are no gaps between the pads and the rollers or head maintenance will not be performed properly. 9. Rub the areas shown here to secure the pads to the platen. Caution: Do not press too hard on the pad or you could damage the platen.

  • Page 89: Cleaning The Anti-Drying Caps

    12. Follow the instructions on the product control panel screen to open the printer cover and carefully remove the pads when head maintenance finishes. Note: Do not reuse the pads. 13. Close the printer cover and press the OK button to clean the print head. Parent topic: Print Head Maintenance Related references...
  • Page 90 4. Hold a narrow cleaning stick perpendicularly and wipe off any ink around the outsides of the caps. Note: Do not touch the inside of the caps shown here to avoid damaging the caps and preventing the print head from capping correctly.
  • Page 91 5. Wipe inside the guides as shown here. 6. Place the cup supplied in the cap cleaning kit on a tray and pour approximately 0.17 ounce (5 ml) of cap cleaning liquid into the cup. 7. Recap the ink cleaner bottle.
  • Page 92 8. Draw some cap cleaning liquid with the dropper.
  • Page 93 9. Starting with the second cap from the left, squeeze drops onto each cap until the inside is full, but not overflowing. Caution: Do not add cap cleaning liquid to the first cap on the left. This is the suction cap and adding cleaning liquid to it may cause the product to malfunction.
  • Page 94 10. Use a new, dry cleaning stick (wide) to soak up the cap cleaning liquid from the anti-drying caps.

  • Page 95: Cleaning The Platen

    11. Use another new, dry cleaning stick (wide) to wipe up any remaining cap cleaning liquid. Caution: Any ink or cap cleaning liquid left on the inside of the anti-drying caps may clog the nozzles. 12. When you are finished, close the maintenance cover and press the OK button twice. Parent topic: Maintenance Related references...
  • Page 96 1. Remove any media from the product. 2. Turn off the product, wait for the LCD screen to turn off, and unplug the power cable from the electrical outlet. 3. Wait for one minute after unplugging the power cable then open the printer cover and use a soft, clean cloth to clean away any dust or dirt inside the product.

  • Page 97: Replacing The Waste Ink Bottle

    5. If any paper dust accumulates in the platen holes, gently remove it using a pointed object. 6. Close the printer cover. 7. Plug in and turn on the product, then load roll paper. 8. To clean the pressure rollers, press the cut/feed media button, then hold down the down arrow button to feed paper over the rollers.
  • Page 98 Caution: Replacing the waste ink bottle during printing or cleaning could cause waste ink to leak. When replacing the waste ink bottle, always wear the gloves included in the maintenance kit. Leave the waste ink in the bottle for disposal and do not transfer it to another container. Note: You will need the lid for the waste ink bottle when disposing of waste ink.
  • Page 99 Safety Data Sheet (SDS) found on the Epson support website. Note: If you replaced the waste ink bottle before the replacement message appeared on the control...

  • Page 100: Replacing The Cutter

    Parent topic: Maintenance Related references Maintenance Menu Settings Maintenance Precautions Replacing the Cutter If the cutter stops cutting paper cleanly, it is time to replace the cutter. Make sure you have a Phillips-head screwdriver before you begin. 1. Remove any paper loaded in the product. 2.
  • Page 101 5. Using a Phillips-head screwdriver, loosen the screw holding the cutter in place and carefully pull the cutter straight out. Warning: Keep the cutter out of the reach of children. The blade is sharp and can cause injury.
  • Page 102 6. Align the holes in the new cutter with the pins on the product. Then fully tighten the screw to secure the cutter. Note: Tighten the cutter screw securely so the cutter does not shift position. 7. Press the OK button. The cutter returns to its original position and the product is ready to print.

  • Page 103: Replacing The Head Cleaning Set

    Replacing the Head Cleaning Set If you notice any of the following, you need to replace the head cleaning set: • Your printouts are faint or smudged. • Segments are missing even after cleaning the print head. 1. Use the left or right arrow button to select the tab and press the OK button The Maintenance menu is displayed.
  • Page 104 5. Grip the wiper cleaner as shown and remove it from the product.
  • Page 105 6. Place the new wiper unit on the attachment point and press it down until it clicks into place.
  • Page 106 7. Remove the wiper by holding it at the attachment point, tilting it left, and lifting it out.
  • Page 107 8. Remove the cap from the wiping part of the new wiper, place it on the attachment point and press down until you hear a click. 9. Close the maintenance cover and press the OK button twice. Parent topic: Maintenance Related references Consumables and Replacement Parts Maintenance Menu Settings...

  • Page 108: Moving Or Transporting The Product

    When moving the product, see these sections to prepare and move the product, and set it back up after moving it. If you need to transport the product a long distance, contact Epson support. Prepare to Move the Product Setting Up the Product After Moving...
  • Page 109 5. Perform a nozzle check and confirm that there are no clogged nozzles. 6. Align the print head and check the print quality. Parent topic: Moving or Transporting the Product Related tasks Loading Media Checking for Clogged Print Head Nozzles Aligning the Print Head Cleaning the Print Head Replacing the Waste Ink Bottle...

  • Page 110: Solving Problems

    Condensation may have formed on the chip unit. Make sure the ink is at replace. room temperature for at least four hours. Chip Unit Error Use only chip units from the Epson ink packs specified for this product. Chip unit not recognized. Refill after matching ink pack with...
  • Page 111 Solution F/W Install Error Turn off the product, wait a few minutes, and turn it on again. Then reinstall the firmware again using Epson LFP Remote Panel 2. Firmware update failed. If this message persists, contact Epson for support. Restart the printer.
  • Page 112 Paper Size Check setting and try printing again. Maintenance Request The product part indicated is nearing or at the end of its service life. Contact Epson for support and provide them with the service code shown on the LCD Replace Part screen.

  • Page 113: Solving Printer Problems

    Solving Printer Problems Check these sections if you have problems operating your product. Printer Does Not Turn On Product Turns Off Automatically LCD Screen Shuts Off Forgot the Administrator Password Red Light Shines Inside the Printer Parent topic: Solving Problems Printer Does Not Turn On If the printer does not turn on, try these solutions: •...

  • Page 114: Forgot The Administrator Password

    Forgot the Administrator Password If you forgot the administrator password you created during network setup, contact Epson for support. Parent topic: Solving Printer Problems Related references Where to Get Help Red Light Shines Inside the Printer The red light always shines inside the printer. This is normal.

  • Page 115: Cannot Print Over A Network

    • Make sure the USB cable length does not exceed 10 feet (3 m). Parent topic: Solving Printing Problems Related references Interface Specifications Cannot Print Over a Network If you cannot print over a network, try these solutions: • Make sure that your printer is turned on. •...

  • Page 116: Removing Jammed Media

    Removing Jammed Media If media jams in the printer, check the following: • Make sure the media is not curled, creased, or folded on the leading edge. Do not use media that exhibits these problems. • Check the media specifications to make sure you can use the media with your printer and your RIP software.
  • Page 117 4. Open the printer cover and move the print head away from the jammed paper by hand. 5. Press the OK button. 6. Press and hold the down arrow button to eject the cut paper. 7. Remove the ejected paper. 8.

  • Page 118: Media Does Not Feed Or Eject Correctly

    Related tasks Cleaning the Print Head Checking for Clogged Print Head Nozzles Media Does Not Feed or Eject Correctly If media does not feed straight or eject from the product correctly, try these solutions: • Make sure the media is loaded correctly, and is not creased, folded, or jammed in the product. •...

  • Page 119: Nozzle Check Pattern Prints Incorrectly

    • Align the print head. • Make sure to use genuine Epson ink packs. Using any other type of ink pack may result in reduced print quality. • Use a new ink pack. Print quality declines when using an old ink pack. Use all the ink in the ink pack before the date printed on the ink pack.

  • Page 120: Printed Media Is Stained Or Marred

    Related references Consumables and Replacement Parts Related tasks Cleaning the Print Head Checking for Clogged Print Head Nozzles Aligning the Print Head Viewing and Changing Media Settings Printed Media Is Stained or Marred If the printed media is stained or the surface is marred, try these solutions: •...

  • Page 121: Image Is Not Positioned Correctly On The Media

    Note: For help using any other software on your system, see the documentation for that software for technical support information. Purchase Supplies and Accessories You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, visit proimaging.epson.com (U.S.) or...
  • Page 122 Where to Buy button. Or call 800-GO-EPSON (800-463- 7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems...

  • Page 123: Technical Specifications

    Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.

  • Page 124: Printing Specifications

    Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select your product, and select Downloads. Parent topic: Technical Specifications Printing Specifications Printing method On-demand ink jet Nozzle configuration 360 nozzles ×...

  • Page 125: Environmental Specifications

    Environmental Specifications Temperature Operating: 59 to 95 °F (15 to 35 °C); 59 to 77 °F (15 to 25 °C) recommended) Storage (before unpacking): –4 to 140 °F (–20 to 60 °C), no more than 120 hours at 140 °F (60 °C), within a month at 104 °F (40 °C) Storage (after unpacking): –4 to 104 °F (–20 to 40 °C), within a month at 104 °F (40 °C) Humidity...

  • Page 126: Ink Pack Specifications

    Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs. Do not use paper that is wrinkled, scratched, torn, or dirty.
  • Page 127 Canada Safety: CAN/CSA C22.2 No. 60950-1 EMC: CAN/CSA-CEI/IEC CISPR 22 Class A Parent topic: Technical Specifications...

  • Page 128: Notices

    Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
  • Page 129 ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating. • If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in the plug, make sure you replace them with fuses of the correct size and rating. •...

  • Page 130: Ink Pack Safety Instructions

    Ink Pack Safety Instructions • Keep ink packs out of the reach of children and do not drink the ink. • Wear protective eyewear, gloves, and a mask when performing maintenance. • Should ink touch your skin or enter your eyes or mouth, immediately take the following actions: •...

  • Page 131: Binding Arbitration And Class Waiver

    1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to...
  • Page 132 Long Beach, CA 90806 (the "Epson Address"). The Dispute Notice to you will be sent to the most recent address Epson has in its records for you. For this reason, it is important to notify us if your address changes by emailing us at EAILegal@ea.epson.com or writing us at the Epson Address above. Notice of the Dispute shall include the sender's name, address and contact information, the facts giving rise to the Dispute, and the relief requested (the "Dispute Notice").
  • Page 133 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...

  • Page 134: Trademarks

    Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

  • Page 135: A Note Concerning Responsible Use Of Copyrighted Materials

    Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and...

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