Boston Acoustics TVee One Owner's Manual page 12

You may prefer to teach only selected commands, to avoid unintentional operations and subsequent confusion among some
household member. (Some TVee One owners teach only Volume up/down and Mute, relying on the soundbar's front panel,
or TVee One's own remote for the occasional Input or Listening Mode change.)
Once you have programmed TVee One to respond to your "everyday" remote controller, you may wish to put away the TVee
One remote for safekeeping. If you do we recommend you remove the battery, and wrap it in a slip of paper, masking-tape, or
similar to prevent accidental discharge and put it in your safe deposit box.
Troubleshooting TVee One
TVee One Does not power on
• Is the soundbar plugged into a proven-live wall outlet? Try a lamp or other known-good appliance.
No television sound
• Is TVee One's volume turned up? (Don't laugh; we do this one ourselves all the time.)
• Is TVee One muted (if so, the front panel Mute key LED will be flashing).
• Is the soundbar set to the correct source? A flashing Bluetooth key LED on the front panel indicates TVee One
is trying to "pair" to Bluetooth; press the Television Input key to interrupt this and switch to television sound.
• Is the audio source a volume-controlled television or cable/satellite box output? If so you must turn up the volume
of the television or cable/satellite box to send adequate signal-level to TVee One. (For this reason it is best to choose
fixed-level outputs where possible; some televisions have separate physical outputs, other employ on-screen menu
settings to manage this.)
• Check connections: remember that TVee One auto-prioritizes multiple incoming signals, selecting optical-digital,
coaxial-digital, and analog-mini plug, in that order. Confirm that the television is routing audio to the appropriate output;
there may be TV-menu settings to manage this.
Distorted sound from the Soundbar
• If the signal source is a volume-controlled output, turn it down a couple of steps from maximum.
• If using the analog stereo input, check the rear-panel Input Sensitivity switch setting(see page 5).
• Check the signal source to be sure the distortion is not originating there.
• If TVee One's volume is set to its maximum, turn it down two or three clicks.
Trouble teaching TVee One remote control commands
• Make sure the source remote is working properly in the first place; check batteries; confirm direct operation.
• Move the soundbar and source remote out of bright sunlight or powerful room lighting (too-bright light will
impede infrared-signal transmission).
• Be sure to hold the "source" remote steady, 12-18 inches in front of the soundbar, on its level, with the remote's
IR emitter (usually a smooth black-plastic area across the end you point toward the television) aimed straight
and level at the center of TVee One's front panel.
• Press and release source-remote keys deliberately; hold each keypress down for a half-second or so, and pause
a second between repetitions.
• Remember that while TVee One can learn almost all IR (infrared) remote commands, there remain a few rare
code formats that cannot be taught (much like some engineers we know).
Television speakers keep getting turned back up
• Disable the television's speakers (usually a setup-menu option, but a rear-panel switch on some televisions). If this is not
possible, the problem is likely that the television responds to press-and-hold (ramping) volume commands more quickly
than the soundbar; in this rare case use TVee One's front-panel keys to turn the soundbar volume up.
Trouble Pairing Bluetooth
• Make sure TVee is in Bluetooth pairing mode (Bluetooth key-LED should be flashing).
• Make sure your Bluetooth source is in Bluetooth pairing mode (see the source's instructions)
• Bluetooth source device must support A2DP (Advanced Audio Distribution Profile); some Bluetooth products
(some tablets, some GPS units, for example) will thus work with Bluetooth keyboards or headsets but are not capable
of high-fidelity audio playback.
• Keep your Bluetooth source within 10ft (3m) of TVee One while pairing.
• Power-cycle the Bluetooth device (complete power off and "hard-reboot"), and try to pair again.
Bluetooth input will not play a Bluetooth source that has already been paired
• Make sure TVee One is not paired to a different Bluetooth source device.
• Make sure your desired Bluetooth source device is actually playing music or another audio program and is paired to
TVee One and not some other device.
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