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If you need service or assistance,
we suggest you follow these four steps:
1.
Before calling for assistance...
Performance
problems
often result from little
things you can find and fix yourself without tools of
any kind:
If nothing
operates:
l
Is the oven correctly
plugged
into a live circuit
with the proper
voltage?
(See page
20.)
l
Have you checked
the main fuse or circuit
breaker
box?
If the microwave
oven will not run:
l
Is the timer set?
l
If the Temperature
Probe is being
used, is it plug-
ged tightly into its socket?
l
Is the door firmly closed
and latched?
l
Did you touch START?
l
Did you follow the directions
exactly?
If the microwave
cooking
times seem too long:
l
Is the electric
supply
to your home low or lower
than normal?
Your electric
company
can tell
you if the line voltage
is low.
l
Is the Cook Power set correctly?
l
Are you allowing
for more time when cooking
more food at one time?
If the display
shows the time counting
down but
the oven is not cooking:
l
Is the oven door closed
completely?
l
Is the oven in a standing
time between
QUICK
DEFROST and COOK. (See page
9.)
l
Have you set the controls as a kitchen timet?
If you do not hear the Programming
lone
[page
16):
l
Is the command
correct'?
l
Has the tone been cancelled?
If the fan seems to be running
slower than
usual:
l
Has the oven been stored in a cold area? The
fan will run slower until the oven warms up to
normal
room temperature.
If there has been a power
interruption,
the Dis-
play will show 88:88. Reset the clock
(page
6).
if the microwave
oven turns off too soon or not
soon enough
when using the probe:
l
Is at least % of the probe
in the food?
l
Is the probe
tip in the center of the food?
l
Is the probe touching
bone or fat?
l
Have you allowed
roasts to stand for a few min-
utes after cooking
to equalize
temperature?
l
Is the probe
plugged
tightly into its socket?
l
Is the Cook Power set correctly?
l
Is the Probe Temperature
set correctly?
2. If you need assistance?..
Call
the Whirlpool
COOL-LINE*
service
as-
sistance
telephone
number.
Dial free from:
Continental
U.S. . . . . . . . . . (800) 253-1301
Michigan
. . . . . . . . . . . . . . . (800) 632-2243
Alaska
& Hawaii
. . . . . . . . . (800) 253-1121
and talk with one of our trained
Consultants.
The
Consultant
can instruct you on how to obtain
satisfactory
operation
from your appliance
or, if
set-vice
is necessary,
recommend
a qualified
service
company
in your area.
3.
If you need setice?..
Whirlpool
has
a
nationwide
net-
work of franchised
TECH-CARE ' serv-
ice
Companies.
TECH-CARE service
technicians
are
trained
to fulfill the
product
warranty
and provide
after-
warranty
service, anywhere
in the United States.
To locate
TECH-CARE service
in your area, call
our COOL-LINE set-vice
assistance
telephone
number
(see Step 2) or look in your telephone
directory
Yellow Pages under:
APPLIANCES-HOUSEHOLD-
ELECTRICALAPPLIANCES-
MAJOR-
SERVICE
L REPAIR
OR
MAJOR-
REPAIRING
L PARTS
WHIRLPOOLAPPLIANCES
WHIRLPOOL APPLIANCES
FRANCHISEDTECH
CARESERVICE
FRANCHISEDTECH-CARESERVICE
.St:RI'IC
t. f'O.MP4.YIE.S
.SERVICE
('O.UP.4.VIES
XYZSERVICE CO
XYZSERVICE CO
123 Maple
999~9999
123 Maple..
999~9999
OR
WASHING
MACHINES,
DRYERS
6 IRONERS-
SERVICING
WHIRLPOOL APPLIANCES
FRANCHISEDTECH
CARESERVICE
.St:RVIC'E
('OMP.4
k'1E.S
XYZSERVICE CO
123 Maple
999.9999
4. If you have a problem?..
Call
our COOL-LINE
service
assistance
tele-
phone number
(see Step 2) and talk with one of
our Consultants,
or if you prefer, write to:
Mr. Guy Turner, Vice President
Whirlpool
Corporation
Administrative
Center
2000 U.S. 33 North
Benton Harbor, Ml 49022
'If you must call orwrite,
please
provide:
model
number, serial number, date of purchase,
and a
complete
description
of the problem.
This infor-
mation
is needed
in order to better respond
to
your request for assistance.
23
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