If You Need Assistance Or Service - Whirlpool MT5120XAQ Use And Care Manual

If You Need Assistance
or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed
description of the problem, your appliance's complete model and serial numbers, and the
purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM POSSIBLE CAUSE SOLUTION
Nothing will
The power supply cord is not Plug power supply cord into a live
operate
plugged into a live circuit with circuit with the proper voltage. (See
the proper voltage. pages 7 and 9.)
A household fuse has blown or Replace household fuse or reset
a circuit breaker has tripped. circuit breaker.
The electric company has Check electric company for a power
experienced a power failure. failure.
The microwave
You are using the oven as a
Touch OFF/CANCEL to cancel the
oven will timer. Minute Timer.
not run
The door is not firmly closed Firmly close and latch door.
and latched.
You did not touch START/
ENTER.
Touch START/ENTER.
Turntable will
not turn
You did not follow directions
Check instructions for the function
exactly. you are operating.
An operation that was pro-
Touch OFF/CANCEL to cancel
grammed earlier is still running. previous programming.
Turntable is not correctly Make sure turntable is correct-side up
in place. and is sitting securely on center shaft.
Support is not operating Remove turntable and restart oven. If
correctly. turntable support does not move, call
an authorized Whirlpool service
technician for repair. Cooking without
the turntable can give you poor
results.
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