Roper RT14EK Use And Care Manual page 19

2. If you need assistance* . . .
Call our toll-free telephone number. Dial free
from anywhere in the U.S.A:
l-600-44-ROPER
(l-600-447-6737)
and talk with one of our trained consultants.
The consultant can instruct you in how to
obtain satisfactory operation from your
appliance or, if service is necessary, recom-
mend a qualified service company in your
area.
For further information, write to:
Mr. William Clark
Consumer Assistance Representative
Roper Brand Appliances
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in
your correspondence.
3. If you need service* . . .
Contact the dealer from whom you pur-
chased the appliance or the authorized
servicer in your area. For help finding an
authorized servicer in your area, call our toll-
free telephone number in Step 2.
4. If you need FSP@ replace-
ment parts . . .
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this
symbol of quality whenever you need a
replacement part for your Roper@ appliance.
FSP replacement parts will fit right and work
right, because they are made to the same
exacting specifications used to build every
new Roper appliance.
To locate FSP replacement parts in your
area, refer to Step 3 above or call our toll-
free telephone number in Step 2.
5. If you are not satisfied with
how the problem was
solved . . .
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Contact the Major Appliance Consumer
Action Panel (MACAP). MACAP is a group
of independent consumer experts that
voices consumer views at the highest
levels of the major appliance industry.
. Contact MACAP only when the dealer,
authorized servicer and Roper Brand
Appliance warrantor have failed to resolve
your problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
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MACAP will in turn inform us of your
action.
*When asking for help or service:
Please provide a detailed description of
the problem, your appliance's complete
model and serial numbers, and the pur-
1 chase date. (See page 2.) This informa-
tion will help us respond properfy to your
, request.
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