If You Need Service Or Assistance - Whirlpool EVllOC Use And Care Manual

If you need service or assistance,
we suggest you follow these five steps:
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Before calling for assistance...
Performance problems often result from little things
you can find and fix yourself without tools of any kind.
If electrlclfy goes off:
Learn how long power will be off by calling the
power company,
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If service is to be interrupted 24 hours or less, keep
freezer closed. Most food will stay frozen.
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If service is to be interrupted longer than 24 hours,
do this:
1.
Remove all unfrozen food and store in a frozen
food locker
OR...
2. Place 2 Ibs. (0.9 kg) of dry ice in freezer for every
cu. ft. of freezer space. This will keep frozen foods
for 2 to 4 days. Wear gloves to protect your hands
from dry ice burns.
3. If neither food locker storage or dry ice is avail-
able, use or can perishable food at once.
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The length of time food will stay frozen depends on
several factors. For instance: a full freezer will remain
cold longer than a freezer partially filled. And a
freezer full of meat will stay cold longer than a
freezer filled with baked goods. Also, if the food still
contains ice crystals, it may be safely refrozen, al-
though the quality and flavor may be affected. Use
this food as soon as convenient, If the condition of
the food is poor or is in any way questionable, it is
wise to dispose of it.
If freezer stops funning:
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Check to see if power cord is plugged into the
outlet.
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Check fuse box or circuit breaker.
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Check electric company for a power failure.
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Be sure Temperature Control is turned ON.
If compressor seems to run too long:
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Check to see that condenser, located on back of
freezer, is free of dust and lint.
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On hot summer days or if room is hot, compressor will
run longer to provide the correct amount of cooling.
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If large amounts of unfrozen food have been put
into the freezer, compressor will run longer
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Check to see that there is enough air circulation
space above and in back of the freezer,
2. If you need assistance%.
Call Whirlpool COOL-LINE@ service asslst-
ante telephone number. Dial free from any-
where in the U.S.:
l-800-253-1301
and talk with one of ourtrained Consultants. The Con-
sultant can instruct You in how to obtain satisfactory
operation from your appliance or, if service is neces-
sary, recommend a qualified service company in
your area.
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3.
If you need setice*...
Whirlpool has a na-
tionwide network of
franchised TECH-CARE@
-
Service Companies.
TECH-CARE service in your area, call our COOL-LINE
service assistance telephone number [see Step 2) or
look in your telephone directory Yellow Pages under:
APPLIANCES - HOUSEHOLD.
ELECTRICAL APPLIANCES-
MAJOR-SERVICE 6 REPAIR
MAJOR - REPAIRING 6 PARTS
OR
WHIRLPOOL APPLIANCES WHIRLPOOL APPLIANCES
FRANCHISED TECH.CARE SERVICE
FRANCHISED TECH-CARE SERVICE
SERVICE COMPANIES
SERVICE COMPANIES
XYZ SERVICE CO
XV2 SERVICE CO
123 MaDIe 999-9999
123 Maple 999.9999
OR
WASHING MACHINES. DRYERS
6 IRONERS - SERVICING
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVlCE COMPANIES
XV2 SERVICE CO
123 Maple 999.9999
4. If you have a problem%.
Call our COOL-LINE service assistance telephone
number [see Step 2) and talk with one of our Consul-
tants, or if you prefer, write to:
Mr. Robert Stanley
Division Vice President
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
5.
If you need FSP"
replacement parts? . .
FSP is a registered trademark of Whirlpool Corpora-
tion for quality parts. Look for this symbol of quality
whenever you need a replacement part for your
Whirlpool appliance. FSP replacement parts will fit
right and work right, because they are made to the
same exacting specifications used to build every new
Whirlpool appliance.
To locate FSP replacement parts in Your area, refer
to Step 3 above or call the Whirlpool COOL-LINE serv-
ice assistance number in Step 2.
'If you must call or write, please provide: model
number, serial number, date of purchase, and a com-
plete description of the problem. This information is
needed in order to better respond to your request for
assistance.