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Requesting
Assistance
or
Service
Before calling for assistance or service, please check "Troubleshooting"
on page 22. It may
save you the cost of a service call. If you still need help, follow the instructions
below.
1. If you need assistance*
. . .
Call our toll-free
telephone
number.
Dial
toll-free-from
anywhere
in
the U.S.A.:
I-800-44-ROPER
I
(l-800-447-6737)
and talk with one of our
trained consultants.
The consultant can
instruct you in how to obtain satisfactory
operation from your appliance or, if service
is necessary, recommend a qualified
service company in your area.
If you prefer, write to:
Mr. William Clark
Consumer Assistance
Representative
Roper Brand Appliances
2000 North M-63
Benton Harbor, Ml 49022-2692
Please include a daytime phone number in
your correspondence.
2. If you need
service*...
Contact the dealer from whom you pur-
1-1
chased the appliance or the
authorized servicer in your
area. For help finding an
authorized servicer in your
I
area, call our toll-free tele-
phone number in Step 1.
3. If you need
FSP"
replacement
parts
. . .
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this
symbol of quality whenever you need a
replacement part for your Roper@ appliance.
FSP replacement parts will fit right and work
right, because they are made to the same
exacting specifications
used to build every
new Whirlpool appliance.
To locate FSP replacement parts in your
area, refer to Step 2 or call the Roper toll-
free number in Step 1.
4. If you are not satisfied
with
how the problem
was
solved
. . .
l
Contact the Major Appliance Consumer
Action Program (MACAP). MACAP is a
group of independent
consumer experts
that voices consumer views at the highest
levels of the major appliance industry.
l
Contact MACAP only when the dealer,
authorized servicer, and Roper have failed
to resolve your problem.
Major Appliance Consumer
Action Program
20 North Wacker Drive
Chicago, IL 60606
l
MACAP will in turn inform us of your
action.
*When asking for help or service:
Please provide a detailed description of the problem, your appliance's
complete model
and serial numbers, and the purchase date. (See page 2.) This information will help us
respond properly to your request.
23
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