Warranty Policy; Technical Support & Services - IBASE Technology IP417 User Manual

Warranty Policy

•
IBASE standard products:
24-month (2-year) warranty from the date of shipment. If the date of shipment
cannot be ascertained, the product serial numbers can be used to determine
the approximate shipping date.
•
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3
-party parts:
12-month (1-year) warranty from delivery for the 3
manufactured by IBASE, such as CPU, CPU cooler, memory, storage
devices, power adapter, panel and touchscreen.
＊
PRODUCTS, HOWEVER, THAT FAIL DUE TO MISUSE, ACCIDENT,
IMPROPER INSTALLATION OR UNAUTHORIZED REPAIR SHALL BE
TREATED AS OUT OF WARRANTY AND CUSTOMERS SHALL BE BILLED
FOR REPAIR AND SHIPPING CHARGES.
Technical Support & Services
1. Visit the IBASE website at
about the product.
2. If you need any further assistance from your distributor or sales representative,
prepare the following information of your product and elaborate upon the
problem.
•
Product model name
•
Product serial number
•
Detailed description of the problem
•
The error messages in text or in screenshots if there is any
•
The arrangement of the peripherals
•
Software in use (such as OS and application software, including the
version numbers)
3. If repair service is required, you can download the RMA form at
http://www.ibase.com.tw/english/Supports/RMAService/. Fill out the form and
contact your distributor or sales representative.
IP417 User's Manual
www.ibase.com.tw
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-party parts that are not
to find the latest information
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