What To Do If; Emergency Release; Customer Service - Bosch WAS28461AU Instruction Manual

What to do if ...

Water is leaking out.
There is no water supply.
Detergent is not dispensed.
Washing machine door cannot be
opened.
Programme does not start.
Detergent solution is not drained. – Clean the drain pump.
Water not visible in the drum.
The spin result is not satisfactory. – Wash small and large items of laundry together.
The spin cycle performs several
times.
Compartment is not rinsed out
completely.
Odour forms in the washing
machine.
Foam escapes from the detergent
drawer.
Excessive noise, vibrations and
"wandering" during the spin cycle.
Display panel/indicator lamps do
not light up while the appliance is
running.
The programme sequence is
longer than usual.
There are detergent residues on
the laundry.
If you cannot correct a fault yourself or a repair is required:
– Turn the programme selector to
– Turn off the tap and call customer service.
– Fit/refit the drainage hose correctly.
– Tighten the screw connection of the supply hose.
– Start/Reload not selected?
– Water tap not turned on?
– Supply hose filter blocked? Clean the filter.
– Supply hose kinked or trapped?
– Safety function active. Programme stopped?
– (Rinse stop = no final drain/spin) selected?
– Can be opened by emergency release only.
– Start/Reload or Finish-in time selected?
– Washing machine door closed?
page 11
– Clean the waste pipe and/or drainage hose.
– Not a fault - water below the visible area.
– Selected speed too low? page 6
– This is not a fault – the unbalanced load detection
system adjusts the imbalance.
– Remove the insert. Clean the detergent drawer and
insert. page 10
– Run the Drum Clean 90 °C programme without
laundry.
– Use standard detergent.
– Too much detergent used?
Mix 1 tablespoon of fabric softener with ½ litre of water
and pour this mixture into compartment II in the
detergent drawer.
– Reduce detergent dosage for the next wash cycle.
– Are the appliance's feet fixed?
Secure the appliance's feet. Installation instructions,
page 5
– Have the transport bolts been removed?
Remove the transport bolts.
Installation instructions, page 3
– Power failure/off? The interrupted programme will
resume once the power returns.
– Circuit breaker tripped? Reset the circuit breaker/
change the fuse.
– If the fault occurs repeatedly, call after-sales service.
– This is not a fault – the unbalanced load detection
system adjusts any imbalance by repeatedly distributing
the laundry.
– Not a fault – the foam detection system is active; it adds
an additional rinse cycle.
– Occasionally, phosphate-free detergents contain water-
insoluble residues.
– Select Rinse/Freshen up or brush the laundry after
washing.
Off and pull the mains plug out of the socket.
page 13

Emergency release

page 11
page 4
page 6
page 13

Customer service

If you cannot rectify the fault yourself
customer service. We will always find a suitable solution and will avoid a visit from a service
technician wherever possible.
The contact details for all countries can be found in the enclosed customer service directory.
Please provide the after-sales service team with the product number (E-Nr.) and the
production number (FD) for the appliance.
Product number
Rely on the professionalism of the manufacturer. Please contact us.
This will ensure that the repair is carried out by trained service technicians who arrive
equipped with genuine spare parts for your appliance.
12
e.g. in the event of power failure
The interrupted programme will resume once the power returns.
However, if the laundry has to be removed, the washing
machine door can be opened as follows:
Risk of scalding.
The detergent solution and laundry may be hot.
If possible, leave it to cool down.
Do not reach into the drum if it is still rotating.
Do not open the washing machine door if water can be seen
through the glass.
– Set the programme selector to Off and disconnect the mains plug.
– Drain the detergent solution. page 11
– Pull the emergency release with a tool and release it. The washing
machine door can then be opened.
page 12: What to do if ..., please contact our
You will find the identification plate containing
this information on the frame of the open door,
and on the rating plate on the back of the
appliance.
Production number
13