Bose SPORT EARBUDS Manual page 40

SYMPTOM
Intermittent Bluetooth
connection
No sound
No sound from one earbud
Audio and video are out
of sync
TR OUBL ES H O OTI N G TR OUBL ES H O OTI N G
SOLUTION
Clear the earbud device list (see page 35). Connect again
(see page 16).
Move your mobile device closer to the right earbud.
Reboot the earbuds and charging case (see page 43).
Make sure that both eartips fit securely in your ear and they
aren't rotated too far back (see page 18).
Make sure your head is upright when inserting the earbuds.
Press play on your mobile device to make sure audio
is playing.
Play audio from a different application or music service.
Play audio from content stored directly on your device.
Restart your mobile device.
Press the Bluetooth button in the charging case to hear the
connected mobile device. Make sure you're using the
correct device.
Make sure the earbuds are within range of each other.
Disable in-ear detection features using the Bose Music app.
Make sure that both eartips fit securely in your ear and they
aren't rotated too far back (see page 18).
Make sure your head is upright when inserting the earbuds.
Make sure the earbuds are within range of each other.
Place both earbuds in the charging case until they
magnetically snap into place, and the earbud status lights
display charge status (see page 31). Remove the earbuds.
Close and re-open the application or music service.
Play audio from a different application or music service.
Place both earbuds in the charging case until they
magnetically snap into place. Close the case for 10 seconds.
Open the case. Remove the earbuds.
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