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Troubleshooting
Problem
I hear other calls when
using the telephone.
I hear noise on the
cordless handset, and
none of the keys or
buttons works.
My caller ID features are
not working properly.
The system does not
receive caller ID or
the system does not
display caller ID during
call waiting.
46
Suggestion
•
Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If
you still hear other calls, the problem is probably in the wiring or local service. Call your local
telephone company.
•
Make sure the telephone line cord is plugged in securely.
•
Caller ID is a subscription service. You must subscribe to this service from your local telephone
company for this feature to work on your telephone.
•
The caller may not be calling from an area which supports caller ID.
•
Both you and the caller's telephone companies must use equipment which are compatible
with the caller ID service.
•
The caller ID information will be displayed after the first or second ring.
•
If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone
base and the telephone line jack. Contact your DSL service provider for filter information.
•
Make sure you subscribe to caller ID with call waiting features provided by the local telephone
company.
•
The caller may not be calling from an area which supports caller ID.
•
Both you and the caller's telephone companies must use equipment which are compatible
with caller ID service.
•
If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone
base and the telephone line jack. Contact your DSL service provider for filter information.
www.vtechphones.com
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