Troubleshooting; Touch Screen Problems; Other Problems - ViewSonic VSD242 User Manual

Troubleshooting

5 Troubleshooting

5.1 Touch Screen Problems

Problems
Touch screen does
not respond to hand
gestures or render
them properly.
The touch function
on the VSD242
HDMI Mode does not
work properly when
the USB cable is
connected to the USB
B-type connector

5.2 Other Problems

Problems
No power
No display
Lock-up
App doesn't
function
No network
No audio
Causes
power noise during
device turn on process
Water drop or spot above
the glass surface.
Pc screen resolution
settings of Multiple
Displays incorrectly
set to "duplicate these
displays."
If the LED does not light blue with the device booting-up then:
- Ensure that the power adaptor is plugged-in to a suitable
power socket
- Ensure that the DC connector is fully inserted into the correct
socket on the rear of the VSD242 located under the cover
- Check the power socket with another device (i.e. table lamp)
- If there is still no power then contact ViewSonic support or
the Reseller from whom the device was purchased
Check external HDMI device and connections.
Restart VSD242 device.
Check with App author.
Check WiFi settings, try Ethernet if available.
Check volume level setting.
Re-Plug the wire.
Clean and remove the water
drop then re-plug the USB
wire.
Change PC screen resolution
settings from "duplicate
these displays"to "show
desktop only on 2"(VSD242)
Solutions
20
Solutions